Arsha Zubair

Registered Pharmacist with experience in e-pharmacy customer support, prescription processing, and team-proteas and detail management. prescription processing, and order lifecycle management. Skilled in CRM tools, SLA compliance, and delivering high-quality patient support.

Customer Support Executive (Pharmacy) at Taskar Healthcare Mall – Medinos App (Present)

• Managed customer queries via chat/email ensuring SLA compliance
• Assisted with prescription processing, order placement, and tracking
• Coordinated with pharmacists and vendors
• Handled escalations and ensured customer satisfaction

Customer Support Executive at Apple Tree Pharmacy

• Resolved queries related to medicines, billing, and availability
• Supported prescription verification and order fulfillment
• Maintained customer interaction records

Bachelor of Pharmacy in Pharmacy – AKTU (2020-01 – 2024-12)