Arshad Ansari

Experienced EV Service Engineer with expertise in electric vehicle diagnostics, maintenance, and repair. Skilled in ensuring customer satisfaction through timely support, effective problem solving, and strong relationship management with both customers and dealers. Committed to delivering high-quality service and fostering long-term trust and reliability.

SENIOR SERVICE ENGINEER at KINETIC GREEN ENERGY & POWER SOLUITION LTD (2024-03 – Present)

• Performed advanced EV diagnostics including battery, controller, motor, dc dc converter, charger and wiring issue systems etc.
• Managed dealership workshop operations and ensured service quality standards.
• Reduced vehicle rework by identifying root causes and implementing corrective actions.
• Conducted dealership manpower technical training on EV systems & safety protocols
• Handled customer complaints and improved overall service satisfaction score.
• Implemented software updates, battery,controller and vehicle diagnostics.
• Maintained dealership inventory & spare parts planning for smooth workshop operations
• Coordinated with OEM engineering teams for complex technical issue resolution.
• Monitored service KPIs including TAT, FTFR, and repeat failure rates.
• Prepare and send daily updates on General field performance to internal management
• Handled end to end warranty claims including technical,documentation,approval,and timely resolution
• Trained technicians in EV diagnostic procedures and safety practices.

SERVISE ENGINEER at OLA ELECTRIC TECHANOLOGIEG PVT LTD (2022-05 – 2024-03)

• Manage daily calls of customer, check unresolved issues, escalated case, field stock etc
• Manage critical ducametantion required for field service reporting
• Provide technical troubleshooting for critical cases
• Maintain field service quality concerns timely and smoothly
• Prepare and send daily updates on General field performance to internal management
• Hand experience on ola electric scooter as a software, hardware

PRUDUCTION SUPERVISIOR at TATA CUMMINS PVT LTD (2020-02 – 2022-05)

• Ensure all operators working on Shop floor follow SWM( Standard Work Methad) to defect which my affect quality of engine.
• Updating of process, process ducoment & defect analysis of assembly process.
• Manpower handing & co-ordination of engine assembly.
• Engine leak test & performance.
• Monitoring & solving assembly utilization issue.
• Monitoring assembly maintenance downtime and make plan to reduce weekly.
• Updating and tracking of engine quality failure trends.
• Also support material handling to minimise downtime achieving daily Target.
• Ensuring everyone maintaining 5S,sefty guidlinces and safe work coditions to prevents the accident

Bachelor of Engineering in Mechanical Engineering – Ramgovind Institute of Technology Koderma ( Jharkahnd Univercity of Technology Ranchi ) (2023 – 2026)

Diploma in Mechanical Engineering – Al -Kabir Polytechnic Jamshedpur ( STATE BOARD OF TECHNOLOGY EDUCATION JHARKHAND ) (2017 – 2020)

ISC in maths, Physics, chemistry – Jharkhand Academic Council Ranchi (2015 – 2017)

Matriculation – Jharkhand Academic Council Ranchi (2014 – 2015)