Arshad SHAIK (Arshu)

Results-driven Power Platform Developer and Dynamics 365 Consultant with 4 years of experience delivering and operating enterprise-scale solutions at EY and Sonata Software (Microsoft vendor). Strong expertise in Power Apps, Power Automate, Copilot Studio, Model-Driven Apps, Dynamics 365 CE customizations, Dataverse, and First Party / Custom Connectors, with integrations across SharePoint, SQL Server, and Azure.

Former Designated Responsible

Individual (DRI) in Microsoft’s Power Platform Connectors Product Group, owning live site operations, incident triage, RCA, and Post-Incident Reviews at global scale. Hands-on with Kusto (ADX), AppLens, IcM, and MS Jarvis. Growing focus on Copilot Studio, AI Builder, and AI-powered automation.

Technology Consultant at EY (Ernst & Young LLP) (2025-08 – Present)

Dynamics 365 / Power Platform – Enterprise Banking Solutions (ADIB | Equitas Bank | Federal Bank)

• Delivered Dynamics 365 CRM customizations for banking applications across forms, views, entities, tabs, fields, and related components.
• Built and customized Model-Driven Apps, configuring navigation, forms, views, and user experience for enterprise banking use cases.
• Designed Quick View / Quick Create forms, tabs, sections, and subgrids to streamline data capture and viewing.
• Developed client-side JavaScript for form validations, field behavior, business rules, and event handling.
• Configured Security Roles and access permissions for role-based access and controlled data visibility.
• Managed Solutions and Environments: dependency management, solution import/export, and deployments across environments.
• Built Power Automate cloud flows to automate business processes and integrate D365 data with enterprise workflows.
• Supported development, testing, deployment, and production activities following enterprise SDLC and release processes.
• ADIB Bank: contributed to Wealth Management and Personal Finance web applications with D365 CRM customizations.
• Equitas Bank: delivered CRM forms, views, entities, JavaScript, security configurations, and Power Platform components.
• Federal Bank (POC): built a Dynamics 365 and Model-Driven App proof of concept for compliance-oriented business processes.
• Collaborated with business, functional, and technical teams to translate requirements into scalable solutions.
• AI & Copilot Experience
• Hands-on with Copilot Studio and AI Agents: agent configuration, topics, actions, knowledge sources, and integrations.

Digital Engineer (Vendor at Microsoft) at Sonata Software Limited (2022-09 – 2025-08)

Microsoft Power Platform – Connectors Product Group (collaborating with US-based Microsoft FTEs and engineering teams)

• Live Site Engineering & DRI
• Served as DRI for Power Platform First Party Connectors: incident triage, escalation, mitigation, and on-call coverage for globally used services.
• Resolved production incidents and degradations using IcM, Service Trees, Kusto (ADX), AppLens, and MS Jarvis, supporting SLA and reliability.
• Performed Root Cause Analysis using HTTP, Error Table, and Message Table telemetry to identify failure patterns and drive engineering fixes.
• Authored Post-Incident Reviews (PIRs) covering impact, root cause, mitigation, and corrective actions.
• Improved Troubleshooting Guides (TSGs), telemetry, and monitoring to reduce recurring support issues.
• Coordinated with US-based Product Group teams across time zones for continuous DRI coverage.
• First Party Connectors Development & Management
• Led end-to-end development of First Party, Custom, and Dataverse connectors across the full SDLC (requirements, design, build, test, deploy, support).
• Acted as technical consultant for internal and partner teams, translating requirements into secure, reliable connector designs.
• Integrated Power Apps and Power Automate with SharePoint Online, Azure services, and SQL Server using REST APIs.
• Delivered defect fixes and enhancements via Azure DevOps pull requests, code reviews, CI/CD pipelines, and controlled deployments.
• Implemented data validation, structured error handling, telemetry, and performance monitoring to improve connector stability.
• Applied Microsoft security, governance, and data protection principles across enterprise solutions.
• AI Builder – On-Call DRI & Model Deployment Support
• Served as On-Call DRI for AI Builder, supporting host and runtime services for binary and generic ML models.
• Supported model deployments into Dataverse environments, ensuring uptime, performance, and SLA adherence.
• Managed degradation events and coordinated with engineering via IcM and Service Trees.
• Technical Documentation & Engineering Enablement
• Authored and maintained Microsoft Learn connector reference documentation and troubleshooting guidance.
• Created TSGs from production incidents and telemetry analysis, used by Product Group (PG) and Customer Support Services (CSS) teams.

Intern – Model-Based Design at Decibels Lab Pvt Ltd (2021-06 – 2021-07)

• Simulated battery performance and thermal efficiency using model-based design tools for mechanical systems.

M.Tech in Robotics and Artificial Intelligence (Pursuing Part Time Degree) – N.B.K.R. Institute of Science & Technology, affiliated to JNTU Anantapur (2025 – 2027)

B.Tech in Mechanical Engineering – N.B.K.R. Institute of Science & Technology, affiliated to JNTU Anantapur (2018 – 2022)