Arsheel Surve

Revenue-driven Sales Leader with 4+ years of experience managing high-volume UK inbound B2C sales operations. Proven track record of leading 30-member teams, owning £2M monthly revenue targets, and delivering 122% target achievement in FY 2024–25. Expert in conversion optimization, KPI management, forecasting, and scalable revenue growth within international markets.

Team Leader – Sales Operations at Firstsource Solutions Limited (Present)

Telecom & Entertainment – UK Market

• Owned £2M monthly revenue target across inbound B2C segment
• Led and coached 30 sales advisors to exceed annual targets by 122%
• Managed high-volume inbound sales (~30K+ monthly transactions)
• Improved conversion rates through structured coaching & live call audits
• Conducted weekly forecasting and performance reviews
• Strengthened collaboration between QA, operations & client stakeholders

Assistant Manager – Operations (Secondment Role) at Firstsource Solutions Limited

• Supported revenue operations and KPI dashboarding
• Implemented process improvements enhancing sales efficiency
• Contributed to strategic planning and revenue optimization initiatives

Sales Specialist – UK Market at Firstsource Solutions Limited

• Closed inbound B2C sales with £64 average deal size
• Increased upsell penetration across bundled telecom services
• Maintained CRM accuracy for forecasting and reporting

Bachelor of Business Administration in Business Administration – Chandigarh University