Arshiya Tabassum

Seeking a progressive and challenging career in a dynamic organization, where I can prove my potential skills and exploit them to create new avenues on Technical and Effective Process for customers and organizations to continue business.

Digital Engineer at Sonata Software Limited (2024-03 – Present)

Currently working as Digital Engineer with experience in Service Now ITSM Testing and multiple client projects.

• Testing Various Modules within Service Now (E.g: Change, Incident, Knowledge, Problem, CMDB, GRC, WSD and Integration)
• Keep the management Updated in all Process or Report an issue
• Testing Experience on HRSD, Procurement, Virtual Agent and ITSM modules
• Experienced in TPIRM processes such as onboarding, risk scoring, due diligence, and analytics, with hands-on resolution of third-party issues through the SVDP Portal
• Conceptual knowledge on Test Automation using ATF
• Develop and maintain Test Case Design, Test Planning, Test strategies and Release Reports
• Good Knowledge Automation Tools such as ATF, Selenium
• Good Knowledge and Understanding of API & Apigee Testing
• Good experience on Deploying Major Upgrade's and Patches and Implementing ITSM best practice in all process
• Manage Defect Backlog, maintaining proper documentation and tracking through Resolution
• Collaborate with Development team and business user to troubleshoot the issues and Ensure Project meet Customer Requirements and objectives

Service Now Tester at Johnson & Johnson (2024-03 – Present)

Service Now Tester for Johnson & Johnson project

Service Now Tester at Kenvue (2024-08 – Present)

Service Now Tester for Kenvue project

B. Tech – Gates Institute of Technology (2023)