Arshjit Singh

Developed a LangGraph Agent for IT ticket processing, orchestrating RAG-powered knowledge retrieval, LLM-driven incident analysis, and automated PII-compliant SOP generation integrated with MongoDB and SharePoint. Built an LLM-based document classification pipeline to categorize unstructured files (SOPs, design/architecture docs, policies, reports), enabling intelligent routing in agent workflows. Developed an autonomous Directory Agent to auto-generate SharePoint directory structures from application inventory data, achieving zero manual configuration and a 10x improvement in delivery speed over manual processes.

Senior Software Engineer at Wipro Limited (2022-07 – Present)

• Developed a LangGraph Agent for IT ticket processing, orchestrating RAG-powered knowledge retrieval, LLM-driven incident analysis, and automated PII-compliant SOP generation integrated with MongoDB and SharePoint.
• Built an LLM-based document classification pipeline to categorize unstructured files (SOPs, design/architecture docs, policies, reports), enabling intelligent routing in agent workflows.
• Developed an autonomous Directory Agent to auto-generate SharePoint directory structures from application inventory data, achieving zero manual configuration and a 10x improvement in delivery speed over manual processes.
• Developed a high-throughput data pipeline processing 10M+ ServiceNow tickets, transforming data into CSV and storing it in Blob Storage for downstream consumption.
• Optimized performance by implementing lazy loading for SharePoint directory traversal, reducing API latency by 50-60%.
• Implemented in-memory caching and batch processing optimizations for a high-volume data ingestion service, reducing database calls by 95% and significantly increasing processing throughput.
• Built a fault-tolerant ingestion layer with scheduled delta sync (SharePoint & ServiceNow), retries, and status tracking for reliable processing of 1k+ files.
• Migrated OpenSearch and MongoDB/DocumentDB from provisioned (server-based) clusters to AWS serverless offerings, reducing infrastructure costs by 57%.

Bachelor of Technology in B. Tech – Dr B. R. Ambedkar, National Institute of Technology, Jalandhar (2022-06)

Class XII in CBSE – Ryan International School, Ludhiana (2018-05)

Class X in CBSE – Ryan International School, Ludhiana (2016-05)