Arti Agarwal

Dynamic and results-oriented Background Verification Team Leader with 5+ years of experience driving end-to-end BGV operations across multiple domains. Proven expertise in managing high-performing teams, meeting strict SLA/TAT timelines, and ensuring 100% compliance with client and regulatory standards. Recognized for improving operational efficiency, reducing turnaround time, and handling critical client escalations with professionalism.

Team Leader – Background Verification - Quinfy Technology Private Ltd. - Gurgaon (Work from Home)

(2021-02 - 2026-06)

• Lead a team of verification specialists, managing end-to-end BGV operations for multiple clients.
• Deliver 100% SLA adherence while handling high-volume caseloads.
• Act as the primary point of contact for client escalations, ensuring quick and effective resolution.
• Conduct quality audits and compliance checks, maintaining high accuracy standards.
• Prepare and analyse MIS reports, providing insights to improve team productivity and performance.
• Coordinate with HR departments, universities, and ex-employers to ensure timely verification closure.
• Train, mentor, and onboard new hires, improving team efficiency and knowledge retention.
• Implement process improvements that enhanced operational efficiency and reduced errors.

Associate- Process Specialist - AuthBridge Research Services Pvt. Ltd. - Gurgaon

(2018-05 - 2021-02)

• Executed end-to-end background verification checks (employment, education, address, references).
• Managed case tracking and updates through MIS systems and verification platforms.
• Maintained consistent follow-ups with candidates and institutions for faster closures.
• Ensured strict compliance with client policies and verification guidelines.
• Recognized for accuracy, productivity, and meeting deadlines consistently.

Bachelor - Journalism and Mass Communication - Jyoti Vidyapeeth women's University (2013)