Arti Rajput

Operations professional with 7+ years of experience across daily operations, quality, customer operations, partner/teacher support, payment operations and process improvement. At MyYogaTeacher, managed high-volume workflows involving 100+ live sessions, 100+ students and 100+ teachers daily; processed 200+ monthly session/payment discrepancies, resolved 100+ payment queries monthly, reactivated 30%+ of targeted inactive users and monitored operational KPIs using Tableau. Experienced in cross-functional coordination, escalation management, SOP compliance, operational reporting, issue resolution and workflow improvement.

Session Quality Analyst | Operations | Customer & Teacher Support at MyYogaTeacher Pvt. Ltd. (2021-03 – 2026-04)

• Audited 100+ live online yoga sessions daily against defined quality standards, evaluating teaching quality, communication, technical setup and overall student experience.
• Provided structured, actionable feedback to teachers and followed up on improvement areas, contributing to stronger teacher quality scores and session quality.
• Handled 100+ student queries daily through chat, email and voice support using Zendesk; resolved session, platform and service issues for international clients.
• Proactively contacted inactive students to understand barriers and address concerns; reactivated 30%+ of targeted inactive users, supporting engagement and retention.
• Supported 100+ teachers daily with platform, session and emergency-related issues, coordinating timely resolutions to maintain a smooth client experience.
• Reviewed teacher penalties and payout records, investigated discrepancies, resolved payment escalations and prepared final payment breakdowns for accurate and timely payouts.
• Processed 200+ session/payment-related discrepancy cases every month through manual verification and status correction, supporting accurate payment processing.
• Resolved 100+ payment-related queries monthly; verified teacher invoices, identified errors, returned invoices for correction and coordinated final processing.
• Reported and tracked product/platform bugs through Jira and Plane, including payment-related issues affecting teachers and students; collaborated with relevant teams through resolution.
• Used Tableau to analyze client trends and patterns, evaluate experiments and monitor KPIs related to teacher quality, student retention/churn and evolving student preferences.
• Created short training videos for newly onboarded teachers covering common system and platform questions, enabling self-service access to FAQs and reducing repetitive system-related queries.
• Collaborated with Customer Success, Operations and Product teams on recurring issues, workflow improvements, quality feedback and escalations; maintained SOP-aligned documentation and operational reports.

Junior Accountant & Receptionist at KB Marketings (2019-01 – 2020-02)

• Managed front-office operations and served as the first point of contact for clients and visitors.
• Prepared invoices, maintained accounting records and supported bookkeeping, documentation and administrative coordination.

Telecaller & Admission Counsellor at Livewires Media Institute (2017-04 – 2018-12)

• Guided prospective students on courses, admissions and career opportunities through inbound/outbound calls and structured follow-ups.
• Maintained applicant records, built prospect relationships and contributed to admission conversion.

Sales Telecaller & Customer Support Executive at Go For Digital India (2016-04 – 2017-02)

• Generated leads, promoted digital marketing services and supported customers across sales and post-sales journeys.
• Built client relationships through effective communication and customer support; received the Best Sales Performer award.

Master of Social Work in Social Work – VMOU (2024)

M.A. in Political Science – MDSU (2021)

Bachelor of Arts in Arts – MDSU (2019)

Senior Secondary – RBSE (2016)

Secondary – RBSE (2014)