Product Support Engineer at HCL Technologies Ltd. (2018-03 – 2018-09)
- Responsible for handling of Escalations /tickets/ cases and provide support to clients.
- Troubleshooting Ad serving issues in live websites.
- Testing Ad serving in live websites.
- Providing Techno-Analytical Support to Globally recognized clients of Google related DFP Ad Serving, Creative rendering (covering HTML/JS code), Analyzing creative code and quality analysis.
- Troubleshooting on HTML, CSS and JavaScript code implementation
- Solving the programmatic buying related issues.
- Campaign Manager providing solution on troubleshooting different deals and tags.
- Proficient in Digital Marketing support activities.
Sr.Counselor at CL EDUCATE LTD (2019-02 – 2021-04)
Working as student counselor currently having hands on experience in turning lead into sale can manage team
- Resolving issues of students.
- To ensure all the issues are resolved within given SLA
- Handling Escalations and high priority cases.
- Prioritize and manage several open issues at one time.
- Responsible for center revenue generation and centre handling
- Counselling students on various products like CLAT/IPM/BBA/CAT
- Taking care of batch allotments and Posting schedule in respective batches
- Responsible for Collecting feedback from student
- A typical office has its own system of filling records and important information.
- Scheduling the new batches with maximum students.
- Taking Care of the course completed student's certifications
- Maintain all the cash transactions and including day to day bank deposits
Senior Program Advisor at Imarticus Learning Pvt. Ltd (2022-10 – 2023-05)
- Provided personalized career guidance and educational counseling to students, assisting them in making informed decisions about courses and career paths.
- Conducted comprehensive assessments of students' skills, interests, and goals to develop tailored learning plans and ensure academic success.
- Organized and facilitated workshops, seminars, and information sessions on industry trends, job readiness, and skill development, enhancing students' employability.
- Acted as a liaison between students and faculty, addressing academic concerns and providing timely support to ensure a conducive learning environment.
- Collaborated with the admissions team to streamline the enrollment process, resulting in increased student retention rates.
- Established and maintained relationships with industry professionals and employers, facilitating internship and job placement opportunities for students.
- Managed a team of junior counselors, providing mentorship, training, and performance evaluations to enhance overall counseling effectiveness.
- Utilized CRM software to track and monitor student progress, generating reports for management and stakeholders.
- Contributed to the development and improvement of counseling materials, including brochures, presentations, and resources for students.
