Content Publisher Lead - Microsoft (via Tech Mahindra Allyis) - Hyderabad, India
(2022-03)
Oversee the complete publishing process for online courses within SAP SuccessFactors LMS, ensuring high-quality, accessible content that meets stakeholder requirements.
- Deliver clear, step-by-step guidance on tools, processes, policies, and best practices.
- Support operational publishing tasks for releasing online content and courses in SAP SuccessFactors LMS.
- Oversee course content management, including creation and publication of items within the LMS.
- Leverage authoring tools to develop online training materials tailored to specific needs.
- Conduct thorough course testing to confirm alignment with stakeholder expectations.
- Assume full responsibility for content management activities on LMS platforms.
- Maintain and regularly review learning data and content within the system to ensure accuracy.
- Engage proactively with stakeholders to understand, support, and deliver their training initiatives.
- Provide prompt and effective troubleshooting by addressing LMS-related course inquiries.
- Contribute to the development and enhancement of publishing processes within the team as needed.
- Train stakeholders on publishing procedures.
Senior Associate Technology (Senior Content Author – AEM) - Publicis Sapient - Bangalore, India
(2021-09 - 2022-03)
Managed content publishing across several global websites, overseeing updates, translations, and localization processes.
- Oversee the entire content publishing process, from initial concept to completion, including product updates and revisions.
- Demonstrate expertise in web content translation and localization, managing multiple global websites efficiently.
- Collaborate with translation partners and agencies to ensure accurate and effective content translation.
- Work closely with team members to identify and define requirements, scope, and objectives for content updates and product changes.
- Develop web pages using graphic source files as needed.
- Possess familiarity with digital asset management and web content management systems.
- Adapt image and text assets to meet business needs and enhance user experience.
- Communicate any roadblocks or potential risks clearly and promptly.
- Utilize test environments to thoroughly QA and validate content accuracy before production.
- Understand website goals and objectives, as well as business goals for each product.
- Apply technical expertise to troubleshoot website errors and content issues.
- Demonstrated ability to collaborate effectively with marketing colleagues, international staff, content creators, and technical team members.
Team Lead - Datamatics Global Services Limited - Puducherry, India
(2020-01 - 2021-03)
Managed a team to ensure adherence to SLAs, conducted quality checks, and optimized process efficiency within content operations.
- Responsible for educating and training team members on established processes.
- Engage with various stakeholders to gather project requirements and deliver expected outcomes.
- Monitor turnaround times, allocate batches on a FIFO basis, ensure SLA compliance, conduct team huddles, organize quarterly PKT sessions, track weekly performance, and facilitate feedback or error discussions as needed.
- Oversee floor discipline, attendance, and daily production reporting.
- Ensure thorough quality checks and master quality checks are carried out.
- Communicate with the team to resolve issues and enhance work quality, including providing feedback to those performing below expectations.
- Foster a positive work environment and support team development by leveraging individual strengths and actively enhancing job skills and knowledge.
Senior Process Associate - P&G, UBS and Microsoft (via Accenture) - Mumbai, India
(2015-03 - 2020-01)
Managed content updates and oversaw campaign activities across websites, email communications, and CMS platforms.
- Author, update, and publish web content using Adobe Experience Manager (AEM), including creating, editing, and managing pages.
- Regularly update websites and publish content online through CMS templates, ensuring accuracy of dates and information, and alignment with business objectives.
- Develop and maintain web pages utilizing AEM and modular content structures.
- Implement content updates in accordance with business and design requirements.
- Maintain consistency in digital experiences across global markets by adhering to established content standards, templates, and governance guidelines.
- Upload, manage, and organize digital assets within Adobe Digital Asset Manager (DAM), ensuring proper tagging and version control.
- Apply AEM authoring best practices to support high-quality and scalable content delivery.
- Oversee campaign execution, event creation, web pages, and promotional emails for specific countries or regions using Certain, Marketo, and On24 tools.
- Collaborate with multiple stakeholders to understand requirements and produce desired outcomes; conduct self-quality assurance on all web deliverables.
- Manage and execute tickets in JIRA for both Internet and Intranet requests.
- Gather assets, perform internal quality analysis, and execute content updates.
- Experience with Content Booster Service (CBS), enhancing and reformatting content for deployment on iPad and mobile devices.
- Manage initial client requirements for Binder content.
Associate – Research - Datamatics Financial Services Limited (DFSL) - Mumbai, India
(2011-08 - 2015-03)
Performed research, data collection, and CRM management for client-specific requirements.
- Conducting research using search engines such as Google and Bing to gather information about specified entities, following client-defined criteria.
- Researching executive profiles on their respective company websites.
- Collecting executive details from databases like Hoovers, LinkedIn, Spoke, Xing, Video, and One Source Jigsaw, organizing the information, and updating it in the Customer Relationship Management (CRM) software.
- Using the internet extensively to obtain necessary information.
- Maintaining, validating, and reformatting data regularly.
- Performing web research and data analysis for various organizations.
