Assistant waiter- MARELLA EXPLORER CRUISE
(2022-07 - 2023-03)
- Provide friendly and professional service to the guests in the buffet service area.
- Responsible for promptly replenish the food and beverages in the buffet line.
- Reports for duty at assigned times and follows supervisor's instructions according to the company's rules and regulations.
- Also responsible for cleaning of assigned working area following at all times as per the regulation.
- Provides assistance with the transporting of the necessary stock from the main storeroom to the buffet area.
- Participates in a training program in order to develop skills required for efficient operations.
- Attends meetings, training activities, courses and all other work-related activities.
- Interacting with guests & fellow shipboard employees in a positive manner.
- Responsible for following company standards, HACCP guidelines, environmental, and work place safety policies and procedures.
- Also responsible for maintaining hygiene & safety in the F&B outlet.
- Participating in all safety training sessions and drills.
STEWARD (Promoted from ASSISTANT STEWARD) - THE LANDMARK HOTEL
(2018-01 - 2021-03)
ASSISTANT STEWARD from 5th Jan. 2018 and got promoted to STEWARD on 16th April 2019 and worked till 15th March 2021. Reason for leaving: Due to second wave (Pandemic)
- Responsible for Misenplace
- Greet customers and hand out menus.
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials
- Deliver meals and beverages to tables when they have been prepared.
- Polish cutlery, and Glassware
- Check that customers are satisfied with their meal.
- Prepare the bill for tables when requested.
- Handling guest complaint.
- Responsible for maintaining hygiene in the working area.
- Adhere to safety policy and standard.
CUSTOMER SERVICE HOST - BWFS (BIRD WORLDWIDE FLIGHT SERVICE PVT.LTD.) - I.G.I AIRPORT NEW DELHI
(2015-06 - 2017-12)
- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and quarantine as required
- Make public address announcements as required
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all legislation as well as airport authority and carrier security requirements
- Comply with Standard Operating Procedures (SOP's)
- Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
- Produce work-related documentation when required
- Maintain the highest standards of safety and security at all times
- Other duties as assigned
