SALES EXECUTIVE at RELIANCE, HOT SPOT AND GOMA (2017-10 – 2021-11)
Customer Handling
- Maintained a strong focus on customer satisfaction by proactively addressing concerns and providing timely solutions.
STORE MANAGEMENT at JIO DIGITAL LIFE (2021-12 – 2023-01)
- Successfully implemented new training programs, resulting in a [90%] increase in employee performance
- Managed and supervised daily store operations, ensuring smooth and efficient workflow
- Developed and implemented team development plans, fostering a positive and high-performing work environment
CUSTOMER RELATIONSHIP EXECUTIVE at VI STORE (2023-07 – 2024-04)
- Skilled in identifying customer needs and developing solutions to meet their requirements
- Dedicated to providing exceptional customer service and exceeding expectations
- Proficient in using CRM software to manage customer data and interactions
- Effective communicator with strong interpersonal skills, able to build rapport with customers of all levels
CUSTOMER RELATIONSHIP OFFICER at AIRTEL STORE (2024-08 – Present)
- Effectively resolved customer inquiries and complaints in a timely and efficient manner
- Demonstrated strong problem-solving skills to identify and address customer issues
- Provided proactive solutions to prevent future issues from arising
- Managed and escalated complex issues to appropriate stakeholders
- Implemented new processes and procedures to streamline customer service operations
