Arun Kumar

Dedicated professional with an MBA in Marketing & Finance and over 7 years of experience across banking, financial services, CRM, loan processing, KYC verification, collections and Branch operations. Proven and track record of achieving business targets improving customer satisfaction problem solving.

Assistant Collection Manager - SunBiz solutions

(2025-05 - 2026-06)

• Oversees the debt recovery process. Managing a team to reduce unpaid debt, ensure compliance with regulations and improve cash flow.

Assistant Branch Manager - Kodachadri Chits Pvt, Ltd.

(2022-11 - 2024-12)

• Overseeing branch operations and assisting in strategic management to meet organizational targets.

Finance Service Associate - HDFC SALES

(2019-05 - 2022-09)

• Managed high-value home loan customers and facilitated the loan disbursement process.
• Integrated insurance products for home loan clients.
• Conducted direct customer meetings to resolve queries and improve service satisfaction.
• Educated customers about home loan products, insurance, EMI schedules, and repayment options.
• Verified customer financial documents and ensured compliance with KYC requirements.

Customer Care Executive - IIFL

(2017-02 - 2019-04)

• Executed IMPS/RTGS and digital mode processes while managing loan disbursements.
• Performed customer verifications and home visits to facilitate the KYC data updating process.
• Served as Cashier and System Administrator, handling diverse customer issues in collaboration with the operations team.
• Processed customer loan applications and ensured accurate documentation before loan disbursement.
• Performed KYC verification and customer due diligence in compliance with company policies.

MBA - Marketing & Finance - Sri Venkateshwara College of Engineering (VTU) Visvesvaraya Technological University

BBM - Finance - Sri Venkateshwara First Grade College (Davanagere University)