Deputy Manager – Outbound Operations - Zomato Hyperpur (Blinkit FC)
(2025-05)
- Spearhead outbound operations ensuring timely order processing, picking, packing, and dispatch with a focus on SLA adherence and customer satisfaction.
- Lead and manage a team of 500 associates, supervisors, and third-party logistics staff to achieve daily outbound targets and operational KPIs.
- Optimize outbound workflows to reduce order cycle time and increase dispatch accuracy using data-driven process improvements.
- Monitor inventory accuracy and coordinate with inbound and inventory teams to ensure product availability for seamless outbound execution.
- Utilize data analytics and warehouse management systems (WMS) to track performance metrics, generate reports, and drive operational efficiency
- Implement process standardization, 5S practices, and lean methodologies to enhance productivity.
- Ensure 100% compliance with safety, quality, and company SOPs across outbound processes.
- Collaborate with cross-functional teams including procurement, transportation, and customer service for smooth last-mile coordination.
- Trained and developed team members to build high-performance culture and improve employee engagement.
Cluster manager II - Zepto (Kirana kart Technologies Pvt. Ltd)
(2024-10 - 2025-02)
- Lead and manage a team of hub managers, supervisors, and other key personnel within the cluster.
- Oversee day-to-day operations across multiple hubs or facilities within a designated cluster.
- Ensure smooth functioning of operations including receiving, warehousing, inventory management, picking, packing, and dispatch.
- Monitor productivity and performance metrics to maintain high standards of service, quality, and efficiency.
- Implement best practices for operational efficiency and cost savings.
- Conduct regular performance reviews, identify training needs, and provide coaching and development to enhance team skills.
Lead Operation - Instakart Services Private Limited - Sai Dham Logistic Park
(2018-03 - 2024-09)
- Lead a team of 150 operations staff to ensure efficient order processing in accordance with standard operating procedures (SOP), achieving consistent performance and meeting or exceeding daily quotas.
- Implemented a vendor management system that streamlined processes, reduced lead times, and fostered stronger supplier relationships, resulting in a cost savings of 20%
- Collaborated with cross-functional team members to identify and implement process improvements, resulting in a 20% reduction in processing time and increased customer satisfaction.
- Conducted regular performance reviews, provided coaching and mentoring to team members, and promoted a culture of accountability and professional development.
- Oversaw daily outbound operations, including order picking, packing, and shipping, ensuring timely connections to the next mile within established cutoff times.
Sr. Assistant (First Mile & Last Mile Operations) - Myntra.com
(2014-09 - 2018-02)
- Manage all aspects of the hub's operations, including receiving, storage, and distribution of goods.
- Managed complete inventory audits and reconciliations. This supported zero stock-outs during busy operations and kept audit compliance above 98%.
- Streamline Hub operations, reducing lead times and increasing order fulfilment efficiency.
- Implement inventory tracking systems to enhance visibility and accuracy.
- Continuously find opportunities to process improvement and cost reduction.
- Contributed to process improvement initiatives.
Field Executive (Cash Collection Executive) - Hidden Eye - Faridabad
(2008-12 - 2014-08)
- Managed customer cash collections and settlements. Achieved 100% cash tally accuracy and closed daily reports within T+0 timelines.
- Managed secure logistics for daily cash deposits at collection centres, which reduced transit risk
