Arun Prasath

Dynamic, results oriented Sales and Marketing professional with over 2 years of experience in high-volume, premium customer-facing environments. Proven track record of driving retail sales growth, executing targeted upsell strategies, and managing high stakes client relationships. Certified customer service executive skilled in translating brand values into impactful customer experiences.

Combines a technical background (B.E. in Electronics & Communication) with strong interpersonal persuasion, negotiation, and cross-functional team leadership to boost customer lifetime value and brand loyalty.

Customer Service Associate - MCDONALD'S - Chennai, India

(2022-01 - 2025-05)

• Led high-velocity retail sales operations servicing over 200+ guests daily, consistently meeting and exceeding monthly upsell targets.
• Coordinated the rollout of national and local promotional marketing campaigns, optimizing point-of-sale displays to maximize conversion rates.
• Mentored, trained, and managed a team of 10+ front-line staff on promotional pitches, persuasive communication, and service excellence standards.
• Handled critical customer feedback and service recoveries, utilizing de-escalation techniques to turn negative experiences into positive brand loyalty with a 100% resolution rate.
• Partnered with supply chain and backend kitchen operations to ensure uninterrupted product availability during peak promotional windows.

Bachelor of Engineering - Electronics & Communication - Vels University (2025)

Higher Secondary Education - JRK Matriculation School (2021)