Team Leader – Operations
(2021-12)
- Managing 150 cabs fleets for daily operation at the assigned territory.
- Manpower management heading team of 5 people, for working of assigned projects like Amazon, Wipro & Airtel etc.
- Responsibility of managing the resources for operational work like monitoring of daily activity for routing, scheduling and tracking of vehicles and ensure maximum also.
- Negotiation and developing new vendors to optimize fleet capacity on ground.
- In Daily Routine doing Client Management, Booking Performance, Vendor Management, Team Management, etc.
- Analyzing & monitoring of daily operational activity, maintain reports as well as update to the Management & Stakeholders.
- Handling PAN India Operations Team
- Responsible for the safety of guest, vehicle & drivers' compliance. On Time Arrival of vehicles & Training of supervisors and drivers for process & customers.
- Analyzing & monitoring of revenue for all accounts.
- Responsible to generate reports from different Data Base.
- Responsible for entire Operational activity on day-to-day basis.
- Handling special project work of Amazon, Airtel, Admiral, etc. as requested.
- Vendor Management, Negotiation, Contracts, Quality Management, etc.
- To ensure to deliver best quality of service to corporate customers as per agreed SLA.
- Generating reports and analyzing Data of bookings on monthly basis.
Sr- Operation Manager // Unit Head Travel Desk (Double Tree Hilton Hotels) - Eco Rent a Car
(2016-09 - 2018-11)
- Divisions handled – Car Rental, Leisure, Administrative.
- Handled complete team for the operations. The business verticals in the branch were –Car Rentals, Leisure.
- The staff strength in the Unit was 42 people.
Sr- Operation Manager // Unit Head Travel Desk (Trident & Oberoi Hotels) - Avis – Mercury Car Rental
(2011-03 - 2015-08)
- To ensure quality service delivery to hotel / corporate customers as per agreed SLA.
- Developing new business and ensure to achieve decided targets on monthly basis.
- Utilizing strong negotiation skills to secure new business and finalize strategic partnerships with the Hotel Team.
- Doing regular Cold calls to maintain relations with the Hotel clients.
- Implementation of Standard Operating Process of Operations.
- Managing 50+ cabs fleets for daily operation.
- Scheduling training for entire team and drivers to deliver better quality to our customers.
- Vendor Management, Driver Management, Driver Training, Staff Briefing/ Training.
- Planning and execution
- Responsible for acquiring Key Corporates
- Negotiation and developing new vendors to optimize fleet capacity on ground.
- Responsible for the safety of employees, vehicle & drivers' compliance, On Time Arrival of vehicle & Training of supervisors and drivers
Sr- Operation Manager - Hertz
(2007-01 - 2010-12)
- Handled complete team for the region for operations. The business verticals in the branch were –Car Rentals, Leisure and Emirates Airline.
- Driver Management, Driver Training, Staff Briefing/ Training.
- Responsible for Key Client Management and provide Services to existing Clients.
- Responsible for client queries, payment disputes and client relationship.
- Responsible for Marketing and Operational Activities of the company.
- Achieving our target with Multi Business of clients with different proposals.
Sr- Operation Manager Travel Desk (Marriot Sheraton // Maurya Sheraton) - International Travel House (ITC Limited)
(2005-01 - 2006-03)
- Driver Management, Driver Training, Staff Briefing/ Training.
- Responsible for Key Client Management and provide Services to existing Clients.
- Responsible for client queries, payment disputes and client relationship.
- Responsible for Marketing and Operational Activities of the Hotels.
- Achieving our target with Multi Business of clients with different proposals.
