Program Manager – Packaging Sustainability
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Seasoned Program and Operations Leader with over two decades of experience driving cross-functional initiatives across e-commerce, payments, and catalog operations. Currently leading strategic programs in Customer Trust, Risk, and Compliance at Amazon, with a strong track record of delivering complex projects across global teams. Proven expertise in vendor management, risk mitigation, process optimization, and operational excellence.
Demonstrated ability to lead large teams, manage multi-million-dollar portfolios, and generate significant cost savings. Adept at stakeholder management, data-driven decision making, and building scalable solutions that enhance customer and seller experience.
Program Manager – Packaging Sustainability - Amazon.com - Bangalore, India
(2026-05)
Drive significant packaging waste reduction projects, making a measurable difference in the world of sustainability. Defining and executing the regional packaging roadmap while serving as the technical expert on packing productivity, box suite optimization, and packaging material specifications and standards. Collaborate with worldwide cross-functional teams to identify, share, and implement best practices that improve packaging performance and environmental impact.
Risk Manager – Customer Trust, Risk and Compliance | Seller Experience - Amazon.com - Bangalore, India
(2024-04 - 2026-05)
Led cross-functional programs focused on new country and product launches, ensuring end-to-end operational readiness for seller onboarding (including KYC, Seller Identity, video screening checks) and stakeholder alignment across 20+ internal teams. Act as the single-threaded owner for reporting throughout the launch lifecycle, driving alignment among Business, Tech, AML, and Compliance stakeholders.
Manager – Account Management, Amazon Vendor Services - Amazon, Retail Business Services - Bangalore, India
(2022-01 - 2024-04)
Led a 24-member team focused on driving performance and operational excellence for Amazon's paid vendor programs, ensuring an optimal experience for both brands and customers. Oversaw end-to-end vendor management, including analysis of key business KPIs, stock availability, inventory health, and dispute resolution. Partnered closely with EU vendors to improve catalog data quality, enhance buyability, and eliminate root causes of operational inefficiencies.
Developed and implemented strategies to improve key retail performance metrics such as Delivery to Fulfillment Centers (FBA and third-party), Item Data Quality (including compliance and legal standards), Retail Out-of-Stock rates, and Vendor Confirmation Rates. Played a pivotal role in enabling scalable, data-driven improvements across multiple categories and marketplaces.
Program Manager – Amazon India Payments - Amazon, Payments - Bangalore, India
(2017-12 - 2022-01)
Managed Amazon India Payments operations with P&L responsibility for INR 7,000+ Cr annual revenue portfolio. Spearheaded comprehensive risk management strategy across payment systems, encompassing fraud prevention, operational controls, and compliance frameworks. Owned critical vendor and fulfillment partner relationships, managing contracts, SLAs, and payout systems, including end-to-end PO and invoicing workflows.
Drove major cost-saving and revenue-generating projects—achieving INR 300 MM in operational savings via Project LEAP, reducing financial losses from INR 15 MM to INR 0.2 MM through secure delivery initiatives, and Generated INR 3 MM additional revenue through strategic inventory monetization
Senior Manager – Catalog and Production Operations - Reliance E-commerce Ltd. (Ajio.com & Reliance B2B) - Bangalore, India
(2016-03 - 2017-12)
Led catalog and content operations for Ajio.com and Reliance B2B, building and scaling a high-performing team of 30 associates and 2 managers to support rapid product onboarding in the Fashion & Lifestyle category. Achieved a cataloging throughput of 60,000 SKUs per month, ensuring structured, accurate, and brand-compliant product data. Spearheaded content optimization initiatives in collaboration with analytics to boost SEO rankings and product discoverability through keyword-rich titles and descriptions.
Managed end-to-end visual content production, including photoshoots and image editing, maintaining strict adherence to brand guidelines. Onboarded and managed third-party catalog vendors giving a cost benefit for 35% without compromising standards.
Operations Manager – Item Data Quality - Amazon - Bangalore, India
(2014 - 2016)
Led a high-performing team of 60 catalog associates, 3 leads, and 3 managers focused on improving global catalog quality across Amazon marketplaces. Oversaw large-scale quality measurement, targeted data corrections, and training set generation to drive machine learning (ML) solutions for catalog enhancement. Directed key global programs such as Customer Perceived Duplicate (CPD) audits, title and browse node corrections, and recommendation quality audits (Buy It Again, Common Sense recommendations).
Delivered high-impact catalog cleanup initiatives, including duplicate resolution, variation fixes, and removal of low-quality content from top-selling SKUs and high-risk sellers. Collaborated with tech and business teams to exceed VP/Director-level goals and enabled ML model training through high-accuracy review sets for duplicate detection, browse classification, and relationship inference. Recognized for operational excellence—growing one of Amazon India's fastest-scaling teams with top employee satisfaction and lowest attrition as per the 2014 internal survey.
Manager – Item Data Quality Operations - Amazon - Bangalore, India
(2011 - 2014)
Built and scaled a high-performing content operations team from 15 contractors to 60 full-time employees, focused on catalog quality improvement for Product Ads across US, UK, DE, JP, IN, and FR marketplaces. Played a key role in supporting the addition of 40M+ products, contributing to $250M in operating income. Collaborated with development teams to enhance duplicate detection algorithms, improving precision from 35% to 75% over two years.
Consistently maintained the Product Ads duplicate rate at or below the general catalog benchmark, helping secure the program's long-term success. Instrumental in integrating catalog merge processes into launch readiness during Amazon.in's category expansions—delivering 11% above throughput targets and merging 18K duplicate ASINs. Contributed to the launch of Junglee.com in 2012 by leading duplicate identification and resolution efforts to enhance offer depth and improve search quality.
Process Leader – Operations - AXA Business Services Ltd.
(2007 - 2011)
Served as a key member of the AXA Business Services Operations team, overseeing process training, quality assurance, stakeholder communication, and team development. Managed two critical insurance operations across AXA global entities. From 2007 to 2009, supported AXA Equitable – Life Insurance, handling complex life underwriting tasks by reviewing and interpreting detailed medical documentation.
From 2009 to 2011, led operations for AXA Canada – Property & Casualty Insurance, managing market reservations, quotation issuance, policy renewals, endorsements, and amendments. This role required high attention to detail and multilingual support, as submissions often arrived in foreign languages. Collaborated with global clients in regular meetings, drove process improvements, and ensured delivery of performance metrics and compliance standards.
Account Lead, Operations - Healthscribe India Pvt. Ltd.
(2001 - 2007)
Led operational planning and execution for the seamless onboarding of new healthcare programs from 35+ hospitals across the United States and Canada. Played a key role in identifying and addressing operational challenges, including account-specific issues and customer concerns, to ensure high service quality. Liaised with clients to understand evolving requirements and implemented necessary changes across internal processes.
Championed continuous improvement initiatives and implemented preventive measures to enhance efficiency and client satisfaction.
Bachelor - Microbiology - Sri Bhagavan Mahaveer Jain College, Bangalore University (2001)
