Senior Customer Success Executive / Relationship Manager - VYAPAR APP - Bangalore
(2023-11)
- Onboarded and guided over 500 SMB clients, leading to an 18% increase in retention within the first three months.
- Ensured 95% SLA compliance for client inquiries through effective cross-functional collaboration and process optimization.
- Decreased the churn rate by 12% quarter-over-quarter by implementing targeted client engagement campaigns.
Senior Technical Support - VYAPAR APP - Bangalore
(2023-06 - 2023-09)
- Reduced issue resolution time by 50% through the optimization of troubleshooting workflows.
- Achieved a 90% First Contact Resolution rate for a global client base.
- Elevated customer satisfaction scores by 15% via proactive product feedback loops and collaboration.
Seller & Vendor Customer Support Executive - UDAAN - Bangalore
(2021-10 - 2023-06)
- Successfully resolved 85% of over 100 daily inquiries at the initial point of contact.
- Drove a 10% month-on-month increase in successful transactions by enhancing the customer support experience.
- Minimized repeat complaints by 20% through the implementation of structured escalation protocols.
Team Lead, Content & Cataloguing - TEXTMERCATO - Bangalore
(2020-01 - 2021-12)
- Oversaw more than 10,000 SKUs, maintaining 100% catalog accuracy across major e-commerce platforms.
- Shortened turnaround times by 30% while upholding stringent quality standards for product content.
- Enhanced product visibility by 25% through strategic content optimization initiatives.
Senior Technical Support Executive - OLA ANI TECHNOLOGIES - Bangalore
(2016-01 - 2020-12)
- Reduced driver downtime by 40% by implementing structured support processes and quick resolution techniques.
- Orchestrated over 200 workshops nationwide, ensuring 95% on-time completion of repair resolutions.
- Improved vendor compliance rates by 20% through proactive engagement and clear communication.
Sales Manager / Project Head - PROJECT INTERIOR - Bangalore
(2010-01 - 2016-12)
- Accelerated dealer network sales by 35% year-on-year through strategic market development.
- Cultivated strong relationships and secured approvals from over 50 architects and contractors.
- Successfully executed high-profile projects for notable clients including M&M, UB City, L&T, and various Metro stations.
Associate Collector - FIRST SOURCE - Bangalore
(2008-01 - 2010-12)
- Managed a portfolio of over 100 daily calls, consistently achieving 95% of collection targets.
- Decreased delinquency rates by 10% through the diligent application of effective recovery strategies.
