Aruvapalli Sahithi

Business Operations professional with experience at Accenture in AI Chatbot Operations, Digital Content Management, Content Quality, Policy Review and Production Support. Experienced in reviewing AI-generated responses, categorizing user queries, testing chatbot software, providing quality feedback, reviewing websites, advertisements and videos against content guidelines, and supporting production quality and SLA requirements.

Associate – Business Operations | Chatbot (Gemini AI) - Accenture Solutions Pvt. Ltd. - Hyderabad

(2023-12 - 2026-03)

• Review AI-generated chatbot responses and provide consistent feedback to support AI training and improvement.
• Review end-user questions and assist with categorization of questions and topics.
• Test AI software and provide feedback to Operations, Product and Solutions teams.
• Support and monitor chatbot development, implementation and maintenance activities.
• Monitor chatbot quality and performance to support optimization across various channels.

New Associate – Digital Content Management (Vnext) - Accenture Solutions Pvt. Ltd. - Hyderabad

(2022-06 - 2023-12)

• Reviewed websites, advertisement creatives and videos for content quality according to established content guidelines.
• Checked advertising content for quality, accuracy and policy compliance.
• Identified major content violations involving dangerous products, medical suggestions, violence and sensitive content.
• Worked as a Production Lead, handling a group of team members and supporting production-quality improvement.
• Supported new hires by explaining policies, concepts and workflow processes.
• Managed high-priority queues while meeting required SLA targets.

Master of Business Administration - MBA - Osmania University, Vinayaka College of IT & Business Management (2023)

Bachelor of Commerce - B.Com - Osmania University, Pratibha Degree College (2021)