Arvind Kumar

Dynamic and versatile professional combining a solid foundation in mechanical engineering with 5 years of proven success in customer service and sales. Adept at technical problem-solving and driving revenue growth, with a steadfast commitment to elevating customer satisfaction. Seeking to leverage this diverse expertise to deliver high-impact results and advance my career within a progressive organization.

Customer Service Associate - Teleperformance (TP)

(2025-04 - 2026-05)

• Customer Satisfaction & Quality: Consistently achieved high CSAT (Customer Satisfaction) and QA/Rise scores by delivering accurate, resolution-focused support during live calls.
• Problem Solving: Efficiently resolved complex address queries and real-time customer issues while strictly adhering to professional communication standards.
• Call Management: Managed live inbound calls with high professionalism, ensuring streamlined conflict resolution and an excellent customer experience.

Sales Executive - Mintifi

(2024-02 - 2024-08)

Result-driven sales and customer service professional with extensive experience in financial services and inbound sales. Proven track record in managing the end-to-end business loan lifecycle—from qualifying inbound leads and securing client consultations to managing document collection and processing applications. Adept at maintaining high compliance standards while delivering a seamless client onboarding experience.

Customer Care Executive - Airtel

(2022-02 - 2024-02)

• High-Volume Call Operations: Skilled in navigating peak traffic hours and managing heavy call flows without compromising service standards.
• Service Excellence: Dedicated to delivering premium support, building customer trust, and adhering to strict standard operating procedures (SOPs).
• Issue Resolution & Ownership: Proactive in addressing customer grievances, tracking tickets, and ensuring end-to-end accountability for every concern raised.

Sales Executive - Reliance Jio Infocomm

(2021-06 - 2022-02)

• Managed end-to-end field sales operations through direct home-to-home customer outreach.
• Educated potential clients on JioFiber's high-speed internet plans, OTT benefits, and pricing structures.
• Built strong local customer relationships to boost subscription conversion rates and meet monthly sales targets.

Bachelor of Arts - Economics - Alagappa University

Diploma - Mechanical Engineering - rane polytechnic (2018)

Class XII (2018)

Class X (2015)