Support Operations Specialist - Amazon
(2025-01 - 2026-07)
- Investigate and resolve FBA merchant reimbursement cases through detailed root-cause analysis.
- Maintain high-quality outcomes while achieving productivity benchmarks in ticket-based support systems.
- Collaborate with cross-functional teams to streamline issue resolution and enhance seller satisfaction.
Senior Associate - Wipro Ltd
(2021-02 - 2024-06)
- Analysing the path finder for maps in the development of new updates.
- Build validation to ensure all data adheres to strict accuracy and quality specifications.
- Acting as a Research Level Operator for the Atomic Maps Project.
- Acting as Mentor for Fresher.
- Shadow session with Clients.
- Leadership Qualities.
- Received the Award as best Performer 3 Quarters.
- Prepared Timely based Documentations.
- Initiation I Knowing the Ops Based errors and preparing Refreshers and Documentations.
S K group of Company (Sharekhan ltd)
(2017-02 - 2019-08)
- Acquiring Demand and Trading Account.
- Generating Revenue. Making Investment in Stock Market.
- Making Investment in Other Products like Mutual Fund and SIP.
- Giving Advice About Stock Market.
- Helping the Customer regarding Financial Product.
- Keeping Relationship with the customers.
- Asking reference with existing customer to do new Business.
