Arvind Singh Shekhawat

Dedicated and customer-focused professional with experience in front office operations, guest relations, customer service, and team supervision. Skilled in communication, problem-solving, and operational management with a strong ability to handle guests professionally and improve service efficiency. Seeking an opportunity to contribute my skills and grow within a reputed organization like Genpact.

Front Office Head - Maru Casa – A Unit of Shivangi Motels Pvt. Ltd.

(2025-01)

• Leading and supervising front office operations and staff management.
• Trained and mentored front office team members to improve guest satisfaction.
• Reduced guest complaints through service quality improvements.
• Managed scheduling, reporting, and operational coordination efficiently.

Front Office Assistant - Osian The Desert Cafe – Luxury Boutique Hotel

(2022-01 - 2024-12)

• Handled guest check-in/check-out and reservation management.
• Managed guest inquiries professionally and ensured smooth operations.
• Coordinated with housekeeping and maintenance teams for guest support.
• Maintained records and processed payments using hotel management software.

MBA - Jaipur National University (2021-01)

PGDCA - Suresh Gyan Vihar University (2023-01)

BLIB - Swami Vivekanand Shubharti University (2024-01)

BBA - Jai Narayan Vyas University (2019-01)