Coaching and Compliance Associate - Operations & HR Compliance (Dubai Airports) - Dulsco Group-Aviation Solutions - Dubai
(2024-12 - 2026-03)
- Conducted operational audits at DXB, DWC, and SHJ airports across cargo, ramp, customer service, baggage, aircraft appearance, and ground handling.
- Conducted HR inductions for new joiners and monitored compliance with policies, training, safety, and workplace conduct.
- Audited operations against KPIs including safety, SOP compliance, service quality, documentation, and regulations.
- Audited Timekeeping, Training, and Airport Pass departments for internal compliance.
- Prepared audit reports with findings and corrective action plans; tracked closures and updated management.
- Coached frontline staff to improve compliance, safety, and service KPIs.
- Maintained audit, KPI, coaching, induction, and compliance records.
HR and Administration Specialist - DiYES International School - Trivandrum, Kerala
(2023-05 - 2024-10)
- Led recruitment, onboarding, and retention programs to improve workforce quality.
- Developed talent acquisition strategies to attract and retain top candidates.
- Managed payroll, benefits, and ensured regulatory compliance.
- Administered performance evaluations, goal-setting, and development programs.
- Maintained HR records, policies, and documentation per legal standards.
- Provided executive support to the Chairman, managing communications and operations.
- Oversaw office management, vendor coordination, and logistics.
- Organised events, training, and presentations to drive engagement.
- Managed social media and external communications to strengthen the school's presence.
HR Manager - HomeSkul Innolearn Pvt Ltd
(2020-12 - 2023-05)
- Streamlined record-keeping and onboarding for better efficiency and accuracy.
- Created job ads and coordinated interviews to enhance recruitment.
- Managed appraisals and performance schemes to align goals with objectives.
- Facilitated cross-department communication to resolve HR queries.
- Ensured payroll compliance, reducing non-compliance risks.
- Developed HR policies to support workplace culture and employee well-being.
Customer Relation Officer - Canon Image Square (Zion Cameras)
(2019-06 - 2020-11)
- Guided team members in delivering exceptional customer service and ensuring client satisfaction.
- Conducted follow-ups to ensure customer satisfaction, retention, and resolve any concerns.
- Assisted the sales team with planning and implementing business acquisition strategies.
- Managed inbound and outbound customer calls to generate sales leads, address queries, and promote products/services.
- Developed client reports to analyse service performance and identify improvement areas.
- Managed customer feedback and implemented improvements to optimise service delivery.
Customer Relation Officer cum HR Assistant - Volkswagen - EVM Passenger Cars (I) Pvt Ltd
(2015-12 - 2019-06)
- Managed inbound and outbound calls to upsell service packages, warranties, and service bookings.
- Resolved customer queries to ensure satisfaction, retention, and repeat business.
- Made follow-up calls to drive after-sales engagement and promote additional services.
- Conducted post-visit and post-delivery feedback calls to ensure customer satisfaction and identify improvement areas.
- Maintained CRM databases for accurate tracking of customer interactions and sales.
- Assisted with recruitment, onboarding, and employee documentation.
Office Administrator - Indus Group of Engineers and Contractors
(2014-05 - 2015-01)
- Managed office communications and maintained filing systems.
- Assisted in the preparation of reports and documentation.
- Coordinated office procedures and managed supplies efficiently.
- Handled sensitive information with confidentiality and care.
- Organized meetings and took accurate minutes for documentation.
- Supported project management by tracking deadlines and deliverables.
