Arzan Pancham is an accomplished professional with a solid foundation in mechatronics and a comprehensive experience spanning customer support, onboarding processes, and logistics management. Hailing from Belagavi, Karnataka, he has demonstrated his ability to manage complex operational tasks and enhance customer satisfaction.
Professional Experience
Onboarding Specialist at Vahan Technologies (April 2022 - April 2024): Arzan played a crucial role in streamlining the onboarding processes for various companies, including prominent names like Zomato, Swiggy, Amazon, Flipkart, Uber, Rapido, Dunzo, and Shadowfax. His responsibilities included:
- Job Posting and Application Review: He efficiently managed the recruitment process by posting job openings and reviewing candidate applications to ensure a smooth selection process.
- Onboarding Documentation: Arzan was responsible for managing all onboarding documentation, ensuring that every detail was accurate and up-to-date.
- Rider Onboarding: He took charge of the onboarding process for delivery partners, guiding them through the necessary steps to get started.
- Work Engagement and Payouts: Arzan handled the engagement and payout processes for riders, ensuring they were compensated fairly and timely.
- Supply Chain Expertise: His understanding of supply chain dynamics allowed him to optimize onboarding processes, ensuring efficient acquisition of delivery partners.
- Team and Organization Development: He contributed to the growth and development of his team and organization, driving improvements in rider experience and support processes.
- Customer Support and Issue Resolution: He provided exceptional support to clients, assisting them with ticketing and escalation processes, ensuring a smooth resolution of any issues.
Customer Support Associate at Tech Mahindra - Flipkart Process (November 2020 - October 2021): Arzan excelled in customer service roles, where his primary duties involved:
- Customer Needs Assessment: He identified and assessed customer needs, aiming to achieve high levels of satisfaction by addressing their concerns effectively.
- Logistics and Technical Support: Leveraging his logistics expertise, particularly from his experience with Flipkart, he helped customers with delivery timelines, optimized routes, and provided technical support.
- Complaint Resolution: He managed customer complaints by offering appropriate solutions and alternatives within specified time limits, ensuring follow-up to guarantee complete resolution.
- Information Accuracy: Arzan provided accurate, valid, and comprehensive information using the right tools and methods, ensuring customers received the best possible service.
Educational Background
Diploma in Mechatronics (84%) from ML Bharatesh Polytechnic, Karnataka (2016 - 2019): Arzan has a strong technical background with a diploma in mechatronics, providing him with a deep understanding of mechanical and electronic systems.
SSLC (74%) from Islamiya High School, Belagavi (2000 - 2016): His early education laid a solid foundation for his technical and professional development.
Skills and Competencies
- Creative Problem Solving: Arzan excels in finding innovative solutions to complex problems, ensuring efficient operations and enhanced customer satisfaction.
- Strong Client Relations: He has a talent for building and maintaining strong relationships with clients and stakeholders.
- Exceptional Communication: His communication skills enable him to convey information clearly and effectively.
- Data Analysis and SQL: Arzan is adept at analyzing data and using SQL for managing and interpreting data sets.
- Interpersonal Skills: He possesses strong interpersonal skills, essential for team collaboration and customer interaction.
- Proficiency in Microsoft Office: He is skilled in MS Word, Excel, and PowerPoint, which he uses for documentation, data analysis, and presentations.
- CRM and MIS: Arzan has experience with Customer Relationship Management (CRM) and Management Information Systems (MIS), crucial for managing customer interactions and organizational processes.
- Supply Chain and Logistics: He has extensive knowledge of supply chain and logistics, which he has applied in his roles to optimize operations.
- Basic Web Development: Arzan has basic skills in HTML, CSS, and JavaScript, enabling him to understand and create web content.
Courses and Training
- Front-End Developer Course (6 Months) from EDUCBA: He completed a course in front-end development, further enhancing his technical skills and understanding of web development.
