Asad Ali

Dedicated and customer-focused professional with 3+ years of experience in BPO operations, customer support, international sales, and technical assistance. Skilled in handling inbound/outbound calls, resolving customer issues, upselling services, and ensuring client satisfaction. Strong background in US process support, CRM tools, and sales campaigns. Recognized for problem-solving, communication, and delivering high-quality service in fast-paced environments.

Senior Associate at Medibuddy (2025-09 – Present)

• Managing end-to-end corporate patient life-cycle, ensuring seamless coordination from on-boarding to discharge.
• Acting as Single Point of Contact (SPOC) for corporate clients, hospitals, and internal stakeholders.
• Handling pre-operative and post-operative care pathways, ensuring adherence to clinical and policy guidelines.
• Interpreting insurance policies including room rent capping, sub-limits, exclusions, and coverage validation.
• Proactively identifying process gaps and coordinating with internal teams to improve turnaround time and patient experience.
• Supporting junior associates by providing guidance on policy handling and escalation resolution.

Technical Support & Business Development Executive at Aitrillion (2023-10 – 2024-12)

• Provided technical support to US clients via calls and emails, resolving issues related to loyalty points, web store setup, and UI changes.
• Assisted customers with step-by-step solutions including HTML code fixes and customization.
• Delivered excellent client servicing by explaining features, benefits, and resolving queries effectively.
• Maintained records of interactions, prepared business documents, and ensured customer satisfaction & retention.

Project Coordinator (Client Support Focus) at MoreYeahs IT Solutions (2022-10 – 2023-09)

• Supported international clients during project delivery, ensuring clear communication and timely updates.
• Coordinated with internal teams to resolve client issues quickly and provide smooth support.
• Conducted follow-ups, scheduled meetings, and managed escalations.
• Ensured high-quality client experience throughout the project life cycle.

International Sales Executive at Teleperformance (2022-01 – 2022-10)

• Handled international outbound sales calls, pitching products and services to global clients.
• Resolved customer queries and provided technical troubleshooting assistance.
• Achieved sales targets while ensuring a positive customer experience.
• Provided training and guided customers on resolving basic issues independently.

Bachelor in Computer Application in Computer Application – Himalayan University