Asha K

Experienced for 8yrs as Soft Skill Corporate Trainer Placement Coordinator and Coaching for Learner to Have a Better Future Helping Them with Their Career. Customer-focused corporate trainer skilled in creating engaging learning modules for fast-paced retail and service environments. Adept at translating hospitality standards into effective sales behaviors, team motivation, and measurable operational success.

Senior Facilitator - Tata STRIVE

(2024-06)

Handled 10 Batches as YDM Facilitator for IT Batches and Hospitality Batches Mainly About Soft Skills, Life Skills and Job Preparedness, Interview Skills Learning, connecting to new employers and retention during the training and job New Skills to Upgrade Myself new Learning and Development. Coordinating with Placement for learner and coaching them to understand themselves, and also Class observation of new Facilitator in the class giving them suggestion

Soft-Skills and Communication Coach - PAATHSHALA

Worked with Standard Chartered Bank 8 months of experience in coaching along with great Learning content creation and developing. Content creation, train the trainer, giving feed backs, helping them have a good learning and working environment. Sharing the ideas and suggestions with the trainer

• Soft skills training for the floor agents and team leaders
• Coaching the team on soft skills implementation on calls/emails
• Monitoring and coaching on soft skills implementation
• Tracking & reporting timely progress
• Create and maintain a positive and professional learning environment
• Must be a trainer that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character
• Able to deliver, project and motivate trainees through effective training methodologies and floor activities both in group and individual classroom dynamics
• Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs

Soft Skill Trainer and Sales Trainer - Quess Corp

Working as soft skill trainer and sales trainer for the client SBI. Taking NHO training for New Hiring Orientation for new agents telling them about company, policy, rules, timing and about product that they will be working on after the training we will be doing OJT to check their product knowledge or understanding. Motivating the staff to do sales, helping them in productivity, sales barging call to help them in getting a lead.

Listening to their call and train them on productivity. Giving everyone a weekly training, nonperformance we sit next to them to see why and what is stopping them and what challenge are they facing. Also worked in DIP where motivating agents to talk to customer to fill their details.

Doing creative charts on productivity, doing role play as customer and agent.

Retail Trainer cum Soft Skill Trainer - ICICI Academy Foundation

Worked as Retail trainer cum soft skill trainer also taking care of placement Assessment and certification to Candidate, connecting to new Employers, looking into retention

Retail Trainer - Nudge Foundation

Worked as a Retail trainer for 1 year training the students on the it was a resident trainer for 3 months and placement was taken by the placement team

Training Manager - Hyper City India pvt ltd

(2016-08 - 2018-06)

Train the staff and new joiners about the company policy about their job and responsibilities training the entire store Staff on Daily basis on billing, customer service, grooming, about company, and polices, explaining about the offers, Role play done as staff and customer.

Product

Knowledge selling the product, on store training, giving them project works so that they understand from that. Activity during the training to make it more interesting learning from it. Preparing training calendar, analyzing the staff and focus on their improvement.

Every

Alternative day meeting with the staff on their KRA teaching them and motivating them to reach their target, taking feedbacks from the students for a better improvement.

Training Executive - India Shoppe - Bangalore and Chennai

(2014-10 - 2016-07)

Handled 25 team members all over Bangalore and Chennai, training them on how to groom, customer service, soft skill, communication, sales, behavior, also does on store training while interaction with customers, give them project work, motivate them to sell the product to understand customer

Asst Customer Service Desk Manager - Pantaloons Retail India Ltd

(2010-07 - 2014-09)

Handling staff management, stock management customer service, annulments of offers, loyalty card, operations of customer service desk, customer satisfaction in the end of the day, alteration given in time to customers, helping staffs to achieve their targets, sending report to HO, day wise and week wise report

B. Com - Alpha institute of management and technology science