Asha Pinakapani

Results-driven RCM Manager with extensive experience in healthcare billing operations. Proven expertise in managing large-scale teams and overseeing revenue cycle backend operations for multiple US providers. Adept at process optimization, client relationship management, and delivering high-quality financial outcomes through strategic manpower planning and performance mentoring.

Team Account Manager at Scio Management solutions (2024-06 – Present)

Oversee end-to-end Revenue Cycle Management (RCM) operations, specializing in Prior Authorization and Accounts Receivable (AR) management.

• Serve as the primary point of contact for clients, managing regular calls, email communications, and business reviews to ensure high satisfaction
• Act as the ultimate escalation point, successfully resolving complex billing disputes, denial trends, and high-value AR bottlenecks
• Lead and mentor a team of RCM professionals, ensuring alignment with client Key Performance Indicators (KPIs) and SLA deliverables
• Analyze aging reports and authorization workflows to implement process improvements that minimize denials and accelerate cash flow

Team Leader at Global Healthcare Billing Partners (2019-05 – 2024-06)

Manage revenue cycle backend operations for US providers with a huge team of employees.

• Direct daily work allocation across all scopes, including charge entry, payment posters, AR callers, and analysts
• Interact directly with US clients via phone and email to adapt to process changes and ensure quality standards are met
• Analyze and present monthly KPI reports during 'CRMs and Leads connect' meetings to drive operational strategy
• Execute manpower planning, monitor daily shrinkage, and manage invoicing based on accurate FTE details
• Evaluate staff performance, provide periodic feedback, and initiate performance improvement plans

Senior Executive – AR at Omega Healthcare Management Services (2016-11 – 2019-12)

• Served as Acting Team Coordinator, assisting team leaders with report preparation and team support
• Resolved complex claims by communicating with US-based insurance companies
• Mentored and coached new hires during the On-the-Job Training (OJT) period to ensure scalability

Executive – AR at AGS Health, Chennai (2014-12 – 2016-09)

• Addressed claim resolutions through direct interaction with US insurance providers
• Facilitated training for new joiners on project-specific software and requirements

Consultant at Sutherland Global Services (2010-02 – 2013-10)

Process Associate at Accenture Global Services (2007-09 – 2009-03)

MBA in Financial Management – Anna University (2010)

B.Sc. in Microbiology – Madras University (2007)