Ashad Nawaz

Motivated and detail-oriented Commerce graduate seeking an entry-level opportunity as an ERP Functional Consultant / NetSuite Functional Intern. Possess basic knowledge of NetSuite ERP and other ERP systems, along with strong practical experience in managing end-to-end Sales and Return processes through Amazon and Flipkart support operations.

Resolution Specialist (CSA) - Amazon - Kolkata

(2022-07)

• Managed complete Order-to-Cash (O2C) and Return-to-Refund (R2R) processes.
• Handled customer queries related to orders, cancellations, refunds, replacements, and digital services.
• Resolved complex sales and return cases ensuring SLA adherence.
• Worked closely with internal departments to ensure smooth transaction flow.
• Developed strong understanding of sales cycle and customer lifecycle processes

Customer Service Executive - Flipkart - Kolkata

(2022-04 - 2022-07)

• Supported customers in sales and return-related queries.
• Processed return requests and refund cases.
• Gained practical understanding of e-commerce sales workflows.

Customer Service - Green Ocean Technology Pvt Ltd - Kolkata

(2022-01 - 2022-04)

• Managed customer care operations and issue resolution.
• Developed communication and case-handling skills.

B. Com - Calcutta University (CU) (2018 - 2022)

Higher Secondary - WBCHSE Board (2016 - 2018)

Secondary - WBBSE Board (2015 - 2016)