Ashana Ashana

Detail-oriented and analytical professional with experience in process automation, reporting, data management and stakeholder engagement across the technology and utilities sectors. Experienced in gathering business requirements, developing automated workflows, producing reports and managing large datasets using Excel and SAP-based systems. Strong background in supporting business operations, analysing information and improving processes.

Recognised for excellent communication, organisation and problem-solving skills, with the ability to work independently and collaborate effectively with cross-functional teams. Seeking opportunities in Data Administration, Reporting Analysis, Operations Support, PMO Administration, Business Analysis, Finance Operations and other data-driven roles within hybrid or remote working environments.

Collections Advisor (2024-06 – Present)

• Managed customer accounts and supported account resolution processes.
• Reviewed account information and maintained accurate records across internal systems.
• Assisted customers with available financial support options and payment arrangements.
• Handled sensitive information while ensuring compliance with company procedures.
• Investigated account queries and resolved issues efficiently.
• Maintained high levels of accuracy when updating records and processing account-related information.
• Collaborated with internal departments to ensure effective case management and service delivery.
• Demonstrated strong communication, organisational and problem-solving skills within a fast-paced environment.

Consultant / RPA Developer at Samsung (2021-07 – 2023-02)

• Gathered requirements from stakeholders and translated business needs into automated solutions.
• Developed end-to-end workflows using Samsung's in-house Brity RPA platform.
• Worked with SAP systems and large Excel datasets to support business operations.
• Created reports and dashboards for end users using Pivot Tables and VLOOKUP functions.
• Performed data validation and ensured the accuracy and integrity of information.
• Analysed business processes and identified opportunities for automation and efficiency improvements.
• Collaborated with clients and internal teams to deliver solutions within project timelines.
• Produced documentation and provided support for developed processes.
• Managed multiple priorities while maintaining a high level of accuracy and attention to detail.

Graduate – Manipal University Jaipur (2013-08 – 2017-09)