Ashhar Fahad

Aspiring Data Analyst with a strong focus on developing expertise in data analysis tools such as Excel, Power BI, and SQL. Currently in an active learning phase, continuously refining analytical skills to handle real-world data challenges with clarity and precision. Committed to building a comprehensive understanding of data manipulation, visualization, and reporting.

Seeking to leverage training and hands-on experience to become a job-ready, impactful analyst capable of delivering actionable insights.

Technical Support Analyst at InterScripts Software Pvt. Ltd. (2026-05 – 2026-07)

• Providing Level 1 and Level 2 technical/application support
• Supporting US-based clients/customers
• Troubleshooting application issues, login problems, system errors and performance issues
• Handling customer queries through Call and Email support
• Logging, tracking and resolving support tickets
• Escalating complex issues to the appropriate technical or engineering team
• Following SLAs and ensuring timely resolution
• Analysing basic logs and documenting issues

Customer Delight Executive at Zomato Pvt Ltd (2025-01 – 2025-12)

• Managed various customer order-related issues, ensuring prompt and effective resolution to enhance overall satisfaction
• Took supervisor-level calls to address and pacify customers with negative experiences, turning complaints into positive outcomes
• Handled sensitive cases such as VNV (Veg-Non-Veg) concerns, providing tailored solutions to ensure customer satisfaction
• Executed UH (Unreasonable Hospitality), offering exceptional gestures like surprise orders to exceed customer expectations
• Supported and mentored team members, ensuring consistent service delivery and fostering a collaborative environment

Technical Support Representative at Concentrix Pvt Ltd (2024-06 – 2024-12)

• Provided customer support through email, chat, and voice for a major streaming service
• Handled billing issues, technical troubleshooting, and customer escalations
• Addressed customer complaints at a supervisor level, turning negative experiences into positive ones by providing effective solutions and ensuring customer satisfaction

Bachelor of Engineering in Information Technology – Lords Institute of Engineering and Technology (2023-12)

Higher Secondary School Degree in MPC – Sri Chaitanya Junior College (2019-06)

Secondary School Certificate – Little Tulip High School (2017-06)