Ashik Jafry

Results-driven Learning & Development Manager with 13+ years of progressive leadership across McDonald's, Compass Group (Microsoft India), Caffe Bene, and Dolci. Engineered training ecosystems that scaled across multi-unit F&B and corporate operations, directly contributing to ₹13 Cr in annual revenue at Microsoft India. Recipient of the prestigious Fred L.

Turner

Award for operational excellence. Expert at translating business strategy into measurable learning outcomes, building high-performance teams, and driving compliance, food safety, and service quality at scale.

Manager — Learning & Development - Dolci - Bengaluru

(2025-05)

• Architected a scalable L&D framework embedding SOPs, compliance walkthroughs, and audit-ready training protocols across all outlets, elevating operational standards by 40%.
• Engineered bespoke training modules in food safety, POSH compliance, and brand values — deployed to 100% of frontline staff within the first 60 days.
• Designed precision-crafted service excellence programs, improving guest satisfaction scores and driving consistent high-touch customer experiences across all touchpoints.
• Translated business goals into trackable learning KPIs, empowering managers to measure performance improvements and sustain behavioral change post-training.

Manager — Operations, Training & F&B Services - Compass Group - Bengaluru

(2023-05 - 2025-04)

Client: Microsoft India

• Directed end-to-end F&B operations and procurement across Microsoft India's 3 Bengaluru campuses, managing ₹13 Cr in annual corporate event revenue with zero SLA breaches.
• Orchestrated 50+ high-profile national-scale corporate events, earning formal recognition from Microsoft India for Excellence in Administrative and Event Management.
• Streamlined procurement operations — vendor negotiations, PO generation, and GRN processing — reducing procurement cycle time by 25%.
• Recognized by Compass Group India for Outstanding Innovation and Creative Excellence in Organizational Systems.

AGM — Sales & Operations - Caffe Bene - Saudi Arabia (GCC Region)

(2021-07 - 2022-02)

• Promoted from Store Manager to Area Manager in 16 months, overseeing multi-unit operations across the GCC region with supply chains spanning South Korea, Brazil, Guatemala, and Kenya.
• Directed GCC-wide procurement strategy — managing global vendor contracts and driving measurable cost efficiency across the supply chain.
• Conducted trade area analysis identifying high-growth pockets, resulting in improved profitability and new market expansion across the region.
• Won Best Sales & Most Profitable Patch in GCC award; designed international hiring frameworks to support brand scalability.

Store Manager - Caffe Bene - Saudi Arabia

(2020-03 - 2021-06)

• Led daily operations, team development, and guest experience at flagship outlet, consistently exceeding sales targets and all operational KPIs quarter-on-quarter.

Area Manager — Assessment Verified RGM - McDonald's - Bangalore

(2013-10 - 2020-02)

• Rose from crew to Area Manager over 7 years, leading high-performing multi-unit teams across QSC (Quality, Service, Cleanliness) benchmarks.
• Engineered store systems covering food safety, security, shift management, inventory, scheduling, and people practices — achieving Most Profitable & Resource-Optimized Store award.
• Honored with the Fred L. Turner Award for exceptional leadership and system-wide operational excellence — McDonald's highest internal recognition.
• Built and scaled structured staff development programs that resulted in the promotion of 30 training squads, 18 supervisors, 12 assistant managers, 3 store managers, and 2 deputy managers.

Bachelor of Commerce - B.Com - CV Raman University (2015 - 2018)

Pre-University Certificate - PUC - St. Joseph's College