Ashika Krishna

Enthusiastic and service-oriented professional with 4+ years of experience in student counselling, telecalling, and team leadership. Adept at lead generation, client engagement, and team coordination. Seeking a challenging role in the education, edtech, or customer service industry where I can leverage my communication and leadership abilities to drive conversions, enhance student experience, and support business growth.

Passionate about delivering value through personalised support and continuous learning.

Student Counsellor - Growthfather Pvt. Ltd.

(2024-10 - 2025-03)

• Counseled prospective students and helped convert leads into successful enrolments.
• Maintained and tracked student application data using CRM tools.
• Provided timely follow-ups and course guidance.
• Collaborated with the marketing team to ensure alignment in lead quality and communication.

Team Manager - Avodha EduTech Pvt. Ltd.

(2020-12 - 2024-10)

• Managed a team of 10 telecallers, consistently achieving and exceeding monthly revenue targets.
• Boosted customer satisfaction through personalised support and proactive communication.
• Promoted from Telecaller to Team Manager within 1 year for achieving monthly KPIs.
• Conducted regular performance reviews, resolved team conflicts, and fostered a supportive team culture.
• Improved onboarding efficiency by 30% through mentoring and structured training.
• Monitored CRM dashboards and generated daily reports for senior management.
• Participated in quarterly planning meetings to help align team performance with company goals.

Student Counsellor - Narayana Institute

(2020-11 - 2021-04)

• Counseled 60–80 students monthly for academic course selection.
• Contributed to 15–20% increase in enrolments through structured counselling and consistent engagement.
• Handled all documentation, counselling reports, and student tracking.
• Assisted in parent communications and follow-ups to ensure clarity and transparency.

Diploma - Aviation Hospitality and Travel Management - Franklin Institute of Air Hostess Training, Trivandrum

Higher Secondary Certificate - Board of Higher Secondary Examination (2017)

Secondary School Leaving Certificate - Board of Public Examination (2015)