Ashirwad Parida

Dedicated Customer Service Representative with demonstrated success handling high-volume inquiries and exceeding satisfaction goals. Proficient in Salesforce CRM and skilled in problem-solving, complaint resolution, and effective communication. Proven ability to streamline processes and collaborate with cross-functional teams to deliver exceptional customer experiences.

Cashier & Service at Bajaj Finance Ltd (2025-07 – Present)

• Handled customer interactions and provided end-to-end service at branch level.
• Managed cash transactions including deposits and maintained accurate daily entries.
• Solved customer queries, complaints, and escalations effectively.
• Actively involved in cross-selling of products such as Personal Loan (PL) and SME loans, HI, GI & LI.
• Delivered high-quality customer service while driving product penetration and sales.

NCF LBO at Bajaj Finance Ltd (2025-01 – 2025-06)

• Performed post-approval verification of loan documents to ensure compliance before payout.
• Maintained high accuracy while handling multiple loan files.

Operation Executive at Bajaj Finance Ltd (2023-08 – 2024-12)

• Verified customer documents including KYC (POI, POA), banking details, photographs, and invoices.
• Maintained 100% accuracy while handling high-volume file processing.
• Implemented new policies and trained team on process updates.
• Consistently achieved daily productivity targets and ensured error-free operations.

MBA in Finance – Sambalpur University (2021)

B.Com – Gangadhar Meher University (2018)

CHSE – Gangadhar Meher College (2015)

BSE – Sri aurobindo inst (2013)