Ashish Bhalerao

Operations professional with 9+ years of experience in insurance processes and global customer support environments. Skilled in claims handling, benefits verification, coordination of benefits, and customer service across chat, email, and voice channels. Experienced in case review, discrepancy resolution, and working in SLA-driven environments with a strong focus on accuracy and compliance. Looking for opportunities to further develop domain knowledge and grow within the insurance industry.

Senior Executive – Operations - EXL Service - Pune

(2024-04)

• Handle member inquiries related to benefits, claims, and coordination of benefits (COB)
• Review cases and verify insurance, policy, and customer details for accurate processing
• Provide clear and accurate resolutions based on process guidelines
• Identify discrepancies and coordinate with internal teams for resolution
• Support claim-related activities including validation, corrections, and timely processing within SLA
• Communicate with stakeholders to gather required information and resolve case-related issues
• Maintain high standards of accuracy, compliance, and documentation

Customer Service Associate (B2B & B2C Operations) - Amazon - Pune

(2016-05 - 2024-04)

• Handled customer interactions across chat, email, and phone for US, UK, and Canada markets
• Supported Amazon Business accounts, managing purchase orders, invoicing, and bulk order queries
• Resolved issues related to orders, transactions, and account management
• Coordinated with internal teams to ensure smooth operations and timely issue resolution
• Managed escalations and maintained high customer satisfaction levels
• Provided basic technical support for Alexa and digital devices

MBA - Pune University (2018-01 - 2020-12)

BCA - Pune University (2013-01 - 2016-12)