Ashish G A

Customer Services Agent with hands-on experience in airport passenger handling, check-in operations, boarding procedures, transfer desk support, and arrival services in high-traffic terminal environments. Skilled in delivering consistent service excellence through effective queue management, floor walking, and special assistance for VIP and PRM passengers, while strictly adhering to SOPs, safety & security procedures, ISO standards, and Service Level Agreements (SLAs). Proficient in Departure Control Systems including Amadeus, Sabre, and Galileo, with strong coordination skills to support smooth terminal operations, operational efficiency, and high levels of customer satisfaction.

Store Keeper at Oxygen Digitals (2026-04 – Present)

• Manage inventory and stock levels efficiently to ensure smooth operations
• Receive, inspect, and record incoming goods and materials
• Maintain accurate stock records and update inventory systems regularly
• Coordinate with suppliers and internal teams for stock replenishment
• Ensure proper storage, labeling, and organization of products
• Monitor stock movements and prevent shortages or overstocking
• Handle documentation related to stock and dispatch processes

Sales Executive at Aqua Touch Paper Products (2025-03 – 2025-12)

• Developed customer base, achieving sales growth by increasing customer engagement by 20%.
• Monitored sales trends and devised strategies leading to a 15% improvement in market share.
• Implemented inventory strategies, driving 10% reduction in stockouts.
• Managed sales and billing operations, ensuring financial accuracy and customer satisfaction.
• Developed key client relationships, enhancing repeat business by 25%.
• Implemented loyalty programs which boosted customer retention by 30%.
• Led team initiatives improving operational workflows and efficiencies.

Customer Service Executive at Bird GSEC Airport Services Private Limited (2023-09 – 2024-10)

• Delivered end-to-end passenger handling services including check-in, boarding, arrival assistance, and transfer desk support in a high-traffic airport environment
• Managed passenger flow through effective queue management and floor walking at check-in, security, and boarding areas
• Assisted VIP, PRM, and special handling passengers, ensuring a high level of customer satisfaction and service excellence
• Handled baggage services, passenger inquiries, and lost & found coordination in line with airport procedures
• Maintained accurate passenger documentation and ensured strict adherence to SOPs, safety, and security procedures
• Coordinated with airline, ramp, security, and terminal teams to support smooth airport operations
• Resolved customer complaints professionally while complying with airline service standards and regulatory guidelines

Customer Service Executive at Air India SATS Airport Services Private Limited (2021-10 – 2023-01)

• Guided passengers on schedules, increasing booking assistance efficiency by 20%.
• Processed reservations, improving passenger convenience by 25%.
• Provided essential aid to minors and VIPs, maintaining a 95% satisfaction level.
• Maintained passenger records, enhancing real-time data access by 15%.
• Coordinated baggage handling, ensuring on-time flight operations and reducing mishaps by 20%.
• Assisted in baggage claims, facilitating claim processing efficiency by 10%.
• Organised resources, enhancing compliance and operational efficiency by 20%.

Billing and Sales Executive at Easy Buy Retail Store (2021-03 – 2021-09)

• Conducted payment handling, ensuring 100% financial reliability.
• Researched sales opportunities, expanding customer base by 20%.
• Monitored inventory levels, enhancing record accuracy by 15%.
• Promoted products, increasing customer engagement by 10%.

Ground Handling Agent (Cabin Appearance) at Qatar Airways (2019-04 – 2020-02)

• Prepared aircraft cabins, achieving hygiene compliance by 95%.
• Organised cabin materials, maintaining passenger-ready standards.
• Followed safety protocols, ensuring zero safety incidents.
• Restocked amenities enhancing passenger experience and satisfaction.

BBA in Airline and Airport Management – Bharathiar University (2018)

Higher Secondary Education – Board of Higher Secondary Examination, Kerala, India (2015)