QHSE Assistance - Shane Marine Services Pvt Ltd - Mumbai, India
(2022-08)
- Monitoring inward documentation sent from ship as per company requirements
- Group each record for review and analyzing purpose
- Keeping all communications files, records of accident history, PSC inspection, Internal/External, audit, Safety committee minutes, Corrective/and follow up actions of the office and all vessels of the fleet, for further evaluation, incident investigation and safety controls
- Publish, launch, and circulate, within the company, the Safety Management Manuals, and related correspondences to each department and fleet vessels
- Acting as a communicator between the HSSEQ department and office departments and related persons to work as a team to the best benefit of the ISM code, ISPS code and ISO requirements
- Managing the HSSEQ Library
- Carry out any other tasks that may be assigned from time to time
- Verify the certificate whether the issued date from the expiry date is valid till date
- Sending on monthly basis month end report & Unannounced drug & Alcohol report
- Maintain the invoice sheet on weekly basis and to make PO for outstanding payment and same to be follow up with the account department for payment
- Coordinating DOC Audits and other audits by collating all required documents and providing the correct file path/location for auditors to access
- Assisting in tracking vessel performance KPIs (injury rates, PSC deficiencies, near misses, unsafe acts/conditions, incident statistics, environmental KPIs, etc.)
- Maintaining records of crew training, safety drills, briefs, and onboard familiarization, and updating the training matrix accordingly
- Monitoring statutory and class certificate validity and ensuring timely renewals as per company requirements
- Assisting in compiling reports for TMSA, SIRE, VIQ, and RightShip documentation
- Helping prepare Safety Bulletins, Safety Alerts, and Lessons Learned for fleet circulation
- Monitoring the close-out of observations from inspections, audits, PSC, vetting, and incident investigations to ensure timely compliance
- Ensuring controlled document distribution and maintaining revision history for manuals and procedures
- Carrying out any other tasks related to HSSEQ assigned from time to time
Quality Analayst - Mahindra First Choice Wheels Ltd - Mumbai, India
(2022-03 - 2022-05)
- Process handling for approx 55 agent in different process
- Manage 3 each agent call recording in a week
- Provide proper feedback session with each of the agent on one by one
- Call Calibration in a week with each of the process TL & Manager level
- Dip check with all the agent who is below 85%
- Preparing the weekly report and send to all the TL & manager
- Preparing the monthly report and send to all the Manager & above level
- Provide Quality session to all the new joinee on weekly basis
- Provide certification to all the new joinee after completing the training
- Keeping the call calibration with all the agent on monthly basis
- Provide daily feedback session to all those agent who is under performed
- Need to set the daily & weekly & monthly goal as per KRA
Center Manager - Unique Network Technologies - Delhi, India
(2019-11 - 2021-12)
- Manage, direct and monitor the overall performance of the centre
- Manage team of 30 members by training, mentoring and monitoring their performance
- Preparing development plans for the centre to include management to achieve targets
- Manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organisation
- Assisting Line Manager in achieving maximum customer satisfaction in accordance with organisation plans
- Delegating authority and responsibility to team with supervision, accountability and review
- Assisting senior management in the development and preparation of the strategy and general business planning of both the centre and the organisation
Senior Associate - Operations - HDFC Standard Life Insurance - Mumbai, India
(2015-09 - 2019-10)
- Responsible for preparing costing and budget expenses for the financial year plan for the department and monitoring budget expenses to reduce cost expenses for various departments branch & region wise
- Participating in deep analysis on cost expenses to get opportunities to reduce cost impact for the organization
- Monitoring and submitting report to the management as per the given TAT
- Preparing end to end management invoice reports routed through DPPM Department
- Responsibility for the entire invoice and sending reports on monthly basis regarding pending invoices
- Involved in tracking all the contest's related invoices and ensure invoice bills come on time as per TAT given and sharing the reports with the manager
- Keeping the track for daily invoice bill updated in our tracker and also followingup with the vendors for pending invoice bills and sending notifications to avoid delay in processing payouts
- Responsible for preparing reports on variance budgeting expenses on monthly basis to reduce the cost expenses for the department and conducting analysis on reasons for increased expenses and working on suitable measures to reduce them
- Responsible for publishing the reports on monthly & weekly basis with detailed summary and sharing with the manager
- Incharge of finding the defaulter FC who have not paid the premium for the previous year and sharing the list with the management to take action against them to recover the same
- Conducting analysis on various strategies to implement cost control measures for the company and sharing the report with management
Process Associate - Datamatics Global Services - Mumbai, India
(2013-06 - 2015-08)
- Responsible person of Quality Team for one of the processes of I-Pru which maintains high quality scores for ICICI Prudential Life insurance company
- Receiving files from ICICI Prudential branches and processing customers requests to change the policy details
- Responsible for processing requests and creating client and contract database in Life Asia system (the system, client is using for storing the database)
- Coordinating with clients and resolving applications related queries from all Indian branches through mail and phone
- Responsible for handling customer queries and complaints thought email, snail mails, etc.
- Proficient with the quality assurance auditing principles and procedures
- Highly efficient at researching, data extraction and preparing MIS reports
- Emphasis on maintaining accuracy and precision in work
- Strong ability to study, analyze and highlight errors
- Ability to communicate, explains, report and resolve queries
- Depth knowledge of quality methods and systems (Statistics, Reliability, Sampling & Auditing)
- Ability to conduct root cause analysis
