Ashish Kumar

NOC Engineer with 1.5+ years of experience in the telecom SMS industry, specializing in network monitoring, incident management, and troubleshooting enterprise networks. Strong hands-on experience with LAN/WAN, routing & switching, TCP/IP, and network security tools. CCNA and AWS certified professionals with proven ability to resolve incidents within SLA and maintain high network availability.

NOC Engineer L1 at Techalpha Group LLC (2023-03 – 2024-08)

• Monitored 24×7 network performance, uptime, and traffic to ensure SLA compliance.
• Performed L1/L2 troubleshooting for connectivity and routing issues.
• Created alerts and tested network routes to maintain service availability.
• Resolved LAN/WAN, TCP/IP, DNS-related incidents.
• Escalated issues with proper documentation and RCA
• Used Freshdesk for ticketing and incident tracking.

Bachelor of Engineering in Electronics and Communication – Netaji Subhas University of Technology (NSUT/NSIT) Dwarka Sec – 3, New Delhi (2018– 2022)