Ashish Kumar

Operations Executive with experience in telecom service operations, customer management, and team leadership. Currently managing district-level Fiber and Mobility services with a 20+ member team. Skilled in SLA management, customer escalation handling, operational monitoring, and partner coordination.

Operations Executive - Reliance PPM Services Ltd. (Reliance Jio – DRS)

(2023-09)

• Managing end-to-end operations of Jio Center including Fiber and Mobility services across the district.
• Leading a team of 20+ members and ensuring SLA compliance.
• Handling customer escalations and improving service quality.
• Monitoring operational performance metrics.

Backend Operations Support - Acres N Inches Pvt. Ltd.

(2021-02 - 2021-09)

• Maintained client documentation and supported sales teams.

Customer Support Executive - NetAmbit InfoSource & e-Services Pvt. Ltd.

(2019-03 - 2019-12)

• Managed inbound and outbound customer communication.

Consultant / Customer Coordinator - Hindustan Wellness Pvt. Ltd.

• Handled appointment scheduling and customer coordination.

B.Sc. - Allahabad University (2024)

Industrial Training Institute (ITI) - SBS Pvt. (2022)

Intermediate - U.P. Board (2016)

High School - U.P. Board (2014)