Technical Program Manager – Enterprise Delivery - Softcell Technology Pvt Ltd
(2024-05)
₹20 Cr+ Portfolio · 20–25-Member Team · 10+ Concurrent Programs · Manufacturing, BFSI, Healthcare
- Portfolio Governance: Managing ₹20 Cr+ across 10+ concurrent programs — milestone tracking, go-live sign-offs, escalation handling, and CXO-level steering committee reporting across manufacturing and BFSI accounts.
- PMO Design: Built RAID governance framework from zero — risk registers, escalation workflows, and dependency maps; reduced unplanned escalations across all active accounts within 3 months of rollout.
- Technical Delivery: Running parallel ManageEngine (AD360, UEM, ITSM) and Microsoft 365 rollouts across 1,000+ users — coordinating OEM partners, client IT teams, and internal engineers simultaneously.
- Gen AI Adoption: Led Softcell's first internal AI program — deployed AI-assisted meeting summaries, automated status reports, and a Weekly PM Health Card across the delivery practice.
- Change Management: Managed end-user adoption across 1,000+ users — communication plans, training calendars, and go-live readiness checklists for every account rollout.
Technical Program Manager – Client Delivery - Clavis Technology Pvt Ltd
(2023-04 - 2024-04)
Multi-domain Portfolio · 15–20-Member Team · 800+ Users Onboarded · Govt & Enterprise
- National Digital Identity Programme: Managed a ₹15 Cr national identity programme across 9 technical workstreams — AI & Data Science, Cybersecurity, Biometric Verification, Solution Architecture, and Govt Systems Integration — serving 1,00,000+ citizens at go-live.
- AI Process Automation: Delivered an AI-based automation programme in 65 days — cut manual processing effort by 60%, freed 250+ staff from repetitive tasks; fastest delivery on the account.
- Govt Surveillance Rollout: Deployed AI video surveillance + LPR across 90 cameras — 100% regulatory compliance, 5 security incidents caught in UAT, closed within 2% of budget.
- ERP & CRM Delivery: Onboarded 800+ enterprise users across ERP and CRM on a fixed government regulatory go-live date despite complex third-party integration dependencies.
Senior Business Analyst - ADG Online Private Limited
(2022-06 - 2023-03)
Government Digital Programmes · Cross-functional Stakeholders · Requirements, Analytics & Client Advisory
- Requirements & Scope: Gathered, documented, and signed off business and functional requirements across 9 workstreams from government departments and technical teams — reduced mid-project scope changes by 40%.
- Client Benefit Realisation: Translated technology deliverables into business value narratives for senior government decision-makers — secured stakeholder buy-in from 6 departments, accelerating approvals that had been pending for 3+ months.
- Analytics & Reporting: Built Power BI dashboards and Excel models tracking programme KPIs, citizen enrolment volumes, and service adoption rates — presented at fortnightly CXO governance reviews.
- Customer Success: Owned relationships with 4 government client teams — resolved escalations within 24 hours, drove 35% improvement in post-go-live platform adoption through structured feedback and targeted training.
Technical Project Manager – Governance & Delivery - Witty Consultancy Services
(2020-04 - 2022-05)
15 Hospital Sites · 500+ Clinical & Admin Users · Healthcare IT
- Multi-Site HMS Rollout: Delivered HMS across 15 hospital sites — brought 500+ users live across OPD, IPD, billing, pharmacy, lab, and radiology; on time and within budget.
- Process Digitisation: Digitised patient registration, clinical workflows, and billing cycles — reduced billing turnaround time and set up centralised reporting that cleared external audit without a single finding.
Technical Project Manager – Cybersecurity & GRC - Secnic Consultancy Services
(2015-09 - 2020-01)
15+ ISO 27001 Certifications · 100% First-Cycle Pass Rate · IT Services, Healthcare, Education
- ISO 27001 Programme Delivery: Led 15+ clients through end-to-end ISO 27001 certification, all 114 controls per engagement — including previously stalled programmes; achieved 100% first-cycle certification success rate.
- GRC & Risk Frameworks: Delivered GRC frameworks, security policy libraries, BCP/DR plans, and third-party vendor risk assessments aligned to ISO 27001, GDPR, and ITIL across BFSI, healthcare, and education accounts.
IT Executive – ERP & Enterprise Applications - Franciscan Solution Pvt Ltd
(2014-04 - 2015-09)
- Supported ERP rollouts — user onboarding, training, issue resolution, and post-go-live hypercare across multiple implementation cycles.
