Ashish Lachhani

I am a well presented, good all-round performer who when given a task, has the ability to work quickly and efficiently without asking too many questions. I am straightforward and positive with friendly deposition and good sense of humor. I can can adapt to any environment and would like to use my skills to contribute positively to any situation.

Handling Own Business - ASHISH N. LACHHANI TRADING L.LC - India

(2015-04 - 2019-05)

• Managed inventory levels to meet customer demand while minimizing costs.
• Negotiated contracts with vendors for supplies and services.
• Kept records for production, inventory, income, and expenses.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
• Delegated work to staff, setting priorities and goals.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Set pricing structures according to market analytics and emerging trends.
• Created a customer service policy to ensure customers were satisfied with products or services.

Customer Service Executive - VODAFONE IDEA SERVICES PRIVATE LTD - India

(2019-06 - 2020-02)

• Developed strong customer relationships to encourage repeat business.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Relationship Officer - BANK BY CHOICE DUBAI - U.A.E

(2021-12 - 2022-11)

• Developed and executed strategies for customer retention and acquisition.
• Provided support during onboarding process for new customers as well as existing ones.
• Resolved client issues and complaints promptly, maintaining trust and loyalty.
• Achieved client loyalty through quality, productivity, service and proactive management.
• Developed excellent rapport with custom builders to expand opportunities for growth.
• Developed new practices to increase efficient delivery of commodities and product process compliance.
• Developed and maintained relationships with customers and assisted in generating sales opportunities.
• Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.

Compliance Consultant - IMS (Interactive Manpower Solutions)

(2023-03 - 2024-02)

• Assisted in the development of compliance training materials and online resources.
• Created documents detailing processes used to comply with government regulations.
• Recruited, hired, and oversaw team of personnel maintaining compliance.

Fraud and Prevention Representative - TTEC

(2024-03 - 2024-05)

• Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
• Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
• Consistently met daily performance goals set by management team members.
• Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Answered questions and resolved concerns for customer support.

Senior Compliance Consultant - INTERACTIVE MANPOWER SOLUTIONS - Ahmedabad

(2024-05)

• Maintained up-to-date knowledge of current trends in the field of corporate governance and compliance.
• Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
• Created plans to improve and correct operations in order to stay compliant.
• Verified documentation against compliance standards and communicated deficiencies to resolve issues.
• Reviewed company policies against best practices to better understand level of compliance.

Bachelor of Commerce - Commerce - GUJARAT UNIVERSITY