Handling Own Business - ASHISH N. LACHHANI TRADING L.LC - India
(2015-04 - 2019-05)
- Managed inventory levels to meet customer demand while minimizing costs.
- Negotiated contracts with vendors for supplies and services.
- Kept records for production, inventory, income, and expenses.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Set pricing structures according to market analytics and emerging trends.
- Created a customer service policy to ensure customers were satisfied with products or services.
Customer Service Executive - VODAFONE IDEA SERVICES PRIVATE LTD - India
(2019-06 - 2020-02)
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Relationship Officer - BANK BY CHOICE DUBAI - U.A.E
(2021-12 - 2022-11)
- Developed and executed strategies for customer retention and acquisition.
- Provided support during onboarding process for new customers as well as existing ones.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Developed new practices to increase efficient delivery of commodities and product process compliance.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Compliance Consultant - IMS (Interactive Manpower Solutions)
(2023-03 - 2024-02)
- Assisted in the development of compliance training materials and online resources.
- Created documents detailing processes used to comply with government regulations.
- Recruited, hired, and oversaw team of personnel maintaining compliance.
Fraud and Prevention Representative - TTEC
(2024-03 - 2024-05)
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Answered questions and resolved concerns for customer support.
Senior Compliance Consultant - INTERACTIVE MANPOWER SOLUTIONS - Ahmedabad
(2024-05)
- Maintained up-to-date knowledge of current trends in the field of corporate governance and compliance.
- Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
- Created plans to improve and correct operations in order to stay compliant.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Reviewed company policies against best practices to better understand level of compliance.
