Ashish Mate

Network & Fiber Optic Engineer with 2 years of hands-on experience in NOC operations, telecom infrastructure, and Cisco networking. Currently maintaining 99.9% network uptime across fiber zones at Vodafone Idea Limited through real-time alarm management, incident escalation, and ITSM-equivalent work order operations. CCNA-certified with strong practical knowledge of OSPF, BGP, VLANs, ACLs, and IPSec VPN.

Dual-skilled in both physical Layer 1 fiber infrastructure (FTTH, GPON, OTDR, fusion splicing) and logical Layer 3 network configuration — a combination rare at entry level. Upskilling in AWS Cloud and Linux to transition into IT services and network automation roles. Available immediately for pan-India relocation.

Assistant Technician — Fiber & NOC at Vodafone Idea Limited (2025-11 – Present)

• Operate and maintain fiber optic infrastructure including fusion splicing, mechanical splicing, and connectorization for FTTH and GPON networks across assigned zones, contributing to 99.9% network uptime.
• Conduct OTDR and power meter testing to identify and resolve signal loss issues, ensuring network performance aligns with contractual SLA thresholds; reduced mean fault resolution time through systematic diagnostics.
• Manage end-to-end work order lifecycles on FSN and WFM portals (ITSM-equivalent), handling ticket creation, assignment, escalation, and closure across monitored network segments.
• Perform centralized NOC monitoring: real-time alarm triage, incident escalation, and uWFM dashboard management for field technician dispatching and SLA compliance tracking.
• Execute preventive maintenance schedules and proactively coordinate with field teams to reduce Mean Time to Repair (MTTR) on recurring faults.
• Document all fault records and maintenance logs, providing management with weekly performance summaries and trend analysis.

ITMS Technician at Hansa City Bus Services Pvt. Ltd. (2023-07 – 2024-12)

• Managed Intelligent Transit Management System (ITMS) operations for a GPS-tracked urban bus fleet — a function directly analogous to enterprise NOC monitoring and endpoint health management.
• Troubleshot and maintained onboard technical equipment including GPS trackers, CCTV cameras, and Electronic Ticketing Machines (ETMs), achieving consistent fleet uptime and minimizing downtime.
• Coordinated real-time incident responses for technical failures and vehicle breakdowns through the ITMS control centre — equivalent to L1/L2 incident management in IT operations.
• Monitored Live vs. Offline status of entire fleet's On-Board Units (OBUs) and ensured consistent server communication, mirroring endpoint health monitoring in enterprise IT environments.
• Generated daily and weekly performance reports on fleet uptime, driver punctuality, and fuel consumption, enabling data-driven operational decisions by senior management.

MBA in Operations & Strategy – Welingkar Institute, Mumbai (2024)

Bachelor of Commerce in B.Com – YCMOU, Nashik (2022)

HSC in Higher Secondary – St. John Mission Jr. College, Tumsar (2016)

SSC in Secondary – Maharishi Vidya Mandir, Tumsar (2014)