Managerial level positions in Housekeeping Operations/Client Servicing /Relationship Management with an organization of repute in the Hospitality Industry.
Location Preference: Delhi/NCR
PROFESSIONAL SUMMARY
- Result oriented professional with over 15 years of experience in Hospitality Industry.
- Successfully and efficiently handled Housekeeping Operations across assignments.
- Proficient in handling client queries, troubleshooting complaints and issues, and optimizing resource utilization for maximum service quality.
- Strong analytical abilities and an eye for detail combined with skills to plan and implement new ideas.
WORK EXPERIENCE:-
- COMS.¬- Deputy Manager Training & Operation.
4/2023 – current
ROLES & RESPONSIBILITY.
- Conducting Periodic Inventories Check.
- Making Duty Roaster.
- Searching Manpower, recruit and place on client site.
- Attendance prepration.
- Material prepration.
- Prepare report and send all information to client & superior.
- Take audit time to time.
- How to set up meeting room.
- How to do pantry services.
- Grooming standard.
- Knowledge of chemicals, uses.
- Knowledge of machine and how to oprate.
- Conducting periodic inventories check.
- Store management.
- Implementation Of Differnt Training Module And Best Practices For The Same.
- Uses Of Equipment's And Products.
- Etiquette And Interaction.
- S.K.F.M. – Training & Operation. Noida
4/2019 – 3/2023
ROLES & RESPONSIBILTY
- Searching Manpower, recruit and place on client site.
- Attendance prepration.
- Material prepration.
- Daily briefing to field officers, site In charge & achieve targets.
- Knowledge of Chemicals: Benefits, Uses and Dilution of Chemicals.
- Co-ordination with all departments.
- Co-ordinate with housekeeping supplier.
- Maintaining different types of Machines.
- Take audit time to time.
- How to set up meeting room.
- How to do pantry services.
- Grooming standard.
- Knowledge of chemicals, uses.
- Knowledge of machine and how to oprate. Prepare work schedule for Supervisor and Housekeeper..
- Frontline (NCR) Business Solutions Pvt. Ltd. Delhi -
Operation Manager - 06/2013 - 01/2019
ROLES & RESPONSIBILITY
- Searching Manpower, recruit and place on client site.
- Conducting Periodic Inventories Check.
- Making Duty Roaster.
- Receive all bills, check and submitted in accounts departments.
- Prepare all sites attendance.
- Prepare report and send all information to client & superior.
- Auditing time to time.
- Prepare of pv.
- Daily briefing to field officers, site In charge & achieve targets.
- Searching Manpower, recruit and place on client site.
- Knowledge of Chemicals: Benefits, Uses and Dilution of Chemicals.
- Co-ordination with all departments.
- Co-ordinate with housekeeping supplier.
- Maintaining different types of Machines.
- Prepare work schedule for Supervisor and Housekeeper.
- Impression Service Pvt. Ltd. – Fecility Executive (I.G.I. Airport - T3)
Delhi
06/2010 - 05/2013
ROLES & RESPONSIBILITY
- Conducting periodic inventories check and checking all Machinery status
- Searching Manpower, recruit and place on client site.
- Assisting the management in formulating effective standard operating procedures in the department and making duty roaster.
- Prepare reports and send all information's so client and Superior.
- Auditing time to time.
- Maintaining highest level of cleanliness to ensure guest satisfaction.
- Daily inspection of the rooms, meeting rooms, and pantries.
- Co-ordination with all departments.
- MOM with clients and achieve target.
- M.S.G. Personal Vision Pvt. Ltd. – Field Executive
Delhi
05/2009 - 04/2010
ROLES & RESPONSIBILITY
- Searching Manpower, recruit and place on client site.
- Conducting Survey for New Business.
- Assessing each employee performance.
- Conduct surprise visit time to time.
- Sending information to client by mail.
- Co-ordination with all departments.
- Cost Control.
- Prepare Budget.
- Hotel Bristol - Supervisor
Gurugram, Haryana
04/2008 - 03/2009
ROLES & RESPONSIBILTY
- Maintaining the cleaning.
- Check all guest's amenities.
- Co-ordination with all departments.
- Prepare check-list.
- Give daily briefing.
CERTIFICATION
- Certified trainer from Tourism and Hospitality Skill Council 2017.
TRAINING ATTENDED
Johnson Diversey
Gurugram, Haryana
- Attended training session on cleaning - How to maintain all type of floor, and carpets.
ACADEMIC QUALIFICATION
B.A
M.D.U(2005)
YMCA, 2008
Delhi
Diploma - Hotel Management (House Keeping, F&B services, Food Production, Front Office, A/C)
SKILLS AND COMPETENCIES
- Hotel Operations
- New Business Development
- Documentation
- Trainer
- Communication
- Housekeeping the Maintenance.
- Basic Knowledge of Computer.
