Sr. Quality Analyst - F5 Web Solutions Pvt Ltd
(2021-04 - 2026-01)
Company specializing in web solutions and Quality Analyst functions.
- Strengthen product reliability by implementing and administering details tests that Ensure consistent performance and quality.
- Trained juniors in best practices, refining processes to boost team performance and Project results.
- Orchestrated QA Strategy leveraging automation, defect fixes, and business oriented advanced testing (Functional, performance, security).
- Facilitated root cause analysis to resolve defect issues, securing reliable and high – quality releases.
- Executed invoice processing utilizing Yardi Voyager and Appwork, ensuring meticulous data entry and proper documentations.
- Assessed data and interaction to confirm adherence to accuracy, efficiency and compliance with predetermined policies and procedures.
- Recognized gaps and traced issues in processes and documentations, escalating or pursuing as needed to aid in resolutions.
- Engaged with internal teams to reinforce quality standards, align with business guidelines, and achieve stakeholder expectations.
- Concentrated on process adherence and iterative improvement by evaluating workflows and recommending optimizations within specified frameworks.
Quality Analyst - Altruist technology Pvt Ltd
(2019-09 - 2021-04)
- Conducted audits and provided actionable feedback as Quality Analyst.
- Conducted quality audits on backend processes and transactions to verify compliance with client requirements and internal quality standards.
- Provided structured feedback and coaching based on audit findings to improve individual performance and overall team quality.
- Led quality assurance activities for backend billing processes, identifying process and transaction errors and recommending corrective actions.
- Supported client-driven process improvement initiatives by analyzing recurring issues and contributing to solution design and refinement.
- Designed and maintained reports for monthly performance analysis to track quality trends, identify root causes, and highlight key insights.
- Created clear, data-driven presentations summarizing quality results and process performance for monthly reviews with internal and client stakeholders.
Sr. Quality Analyst - Tech Mahindra - Vimannagar, Pune
(2014-06 - 2019-09)
Top provider of digital transformations technologies.
- Enforce quality assurance standards by conducting through call audits.
- Monitored quality assurance standards via frequent call audits, ensuring alignment with internal guidelines and best practices in digital transformation environment.
- Facilitated structure feedback to internal teams grounded in audit findings to promote continuous improvement in customer service quality.
- Evaluated service quality deficiencies during call assessment and engaged with appropriate stakeholders to tackle process and performance challenges.
- Highlighted risk areas observed in audits addressing revenue leakage and recommended subsequent actions for special projects.
