E-Commerce Manager - Amama Jewels - Noida
(2024-08)
- Managed 2,000+ SKUs across Shopify Plus and Myntra, ensuring catalog accuracy and data integrity.
- Created bulk SKUs through Vinculum OMS, including taxonomy setup, attribute mapping, HSN allocation, tax configuration, and catalog onboarding.
- Maintained product data, pricing, variants, collections, metafields, and inventory synchronization across Shopify and marketplaces.
- Executed bulk catalog uploads using Matrixify and conducted audits, SKU mapping, categorization, content enrichment, and error resolution.
- Managed inventory, HSN, and tax synchronization through OMS integrations while ensuring marketplace compliance.
- Supported product launches, assortment updates, and promotional campaigns across multiple categories.
- Contributed to D2C operations supporting ₹1.5 Cr monthly sales and 2,600+ monthly orders.
- Optimized merchandising, SEO content, and storefront performance while collaborating with cross-functional teams.
Sr. E-commerce Associate - Vahdam Teas - Noida
(2022-09 - 2024-04)
- Managed Shopify Plus D2C websites across the US, UK, Canada, Global, and India markets.
- Handled Amazon, Flipkart, and Myntra operations, including listings, inventory, pricing, and order management.
- Managed 250+ product listings and 5,000+ monthly inventory units.
- Executed product launches, promotions, website updates, and catalog rollouts.
- Maintained product pages, collections, inventory sync, discounts, pricing accuracy, and image assets.
- Utilized Shopify Metafields, Matrixify, Launchpad, app integrations, and shipping configurations.
- Conducted website audits, SEO optimization, accessibility checks, and content updates.
- Collaborated with marketing, content, UI/UX, development, QA, and operations teams.
- Generated MIS reports, business insights, and operational documentation.
- Executed customer segmentation and email campaigns using Klaviyo.
Sr. E-commerce Associate - HOK Beauty - Delhi
(2020-09 - 2022-07)
- Successfully oversaw operations for multiple Direct-to-Consumer (D2C) websites in both the Indian and UK markets, ensuring seamless functionality and compliance with industry standards.
- Executed the meticulous listing of new products, managing inventory stock, updating pricing, and applying discounts across diverse marketplaces to align with industry trends and standards.
- Monitored daily sales activities, conducted real-time inventory assessments, and forecasted buying trends. Strategically planned stock replenishment, discounts, and upcoming sale events across different channels based on data-driven insights.
- Captured diverse marketing, sales, campaign, and operational data from various marketplaces.
- Developed and maintained MIS and other reports.
- Ensured the quality of product images by meticulously overseeing styling, photography, and editing processes, meeting industry standards for visual presentation and customer engagement.
Quality Analyst - Conneqt Business Solutions Limited - Noida
(2019-08 - 2019-11)
- Monitored all social media contacts via chats, calls or side-by-side to ensure quality standards were met for Paytm.
- Performing audits on chats and emails based on parameters and compliance.
- Provided coaching feedback to agents to enhance their performance and adherence to quality parameters.
- Participated in training sessions for new batches regarding quality standards and expectations.
- Reviewing performance of the agents.
- Generated daily reports highlighting quality deviations and areas for improvement.
- Identified issues of non-compliance and elevated reports to senior personnel.
Social Media Executive - Conneqt Business Solutions Limited - Noida
(2018-05 - 2019-08)
- Managing Social Media channels for Paytm by interacting with customers.
- Maintaining follow-ups with CyberCell regarding bank, UPI, wallet & payment gateway fraud/theft issues.
- Maintaining sanity on all social media platforms. Responding/Highlighting/Resolving brand mentions in 15 minutes as per SOP.
- Managing the Marketplace vertical to promote the brand & service and gain customer satisfaction.
- Analyze and report on social media and online marketing campaigns.
Operation Executive - The Dataflow Group - Noida
(2017-09 - 2018-04)
- Conducting thorough verification of employment, education, references, and licensing background information in accordance with industry standards and best practices.
- Crafting detailed reports in compliance with industry standards while establishing and managing robust records and documentation systems for effective record-keeping and audit trails.
- Ensuring the prompt and systematic tracking of all verifications dispatched, maintaining a proactive approach to follow-ups within stipulated timeframes as per industry norms.
- Strategically coordinated operations according to objectives and capabilities, effectively to meet demands.
Customer Service Representative - Cogent E Services - Noida
(2017-02 - 2017-09)
- Manage emails/chats for Kent Systems, process orders, prepare correspondence, and fulfil dealer needs to ensure customer satisfaction.
- Built strong relationships with the field operations team to support business development opportunities and improve service. Listened to customers' questions and concerns to provide answers or responses.
