Ashish Sharma

Proficient in customer service with a strong focus on operational planning and data validation. Expertise in processing transactions efficiently and resolving inquiries promptly.

Branch Customer Service & Delivery Officer at Jana Small Finance Bank (2024-12 – Present)

• Provided exceptional customer service when assisting customers with their transactions.
• Assisted customers with account inquiries and resolved issues promptly.
• Resolved customer inquiries related to payments, refunds, and other financial matters.
• Processed customer transactions efficiently using banking software.
• Processed cash transactions accurately and efficiently for customer accounts.
• Balanced bank's vault of daily cash for withdrawals and deposits.
• Maintained accurate records of cash flow and transaction history.
• Educated clients on financial products and services offered by the bank.
• Compiled daily transaction reports for review by management.
• Generated daily reports to comply with Bank Secrecy Act.
• Completed monthly audits and managed overdraft reports.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Assisted with the implementation of new banking software systems.

Operations Officer at Aviom India Housing Finance (2024-04 – 2024-11)

• Monitored compliance with regulatory requirements in loan operations.
• Coordinated loan processing and documentation for housing finance applications.
• Resolved issues related to loan applications and customer service inquiries.
• Assisted with the development of operational plans and procedures.
• Reviewed financial information such as budgets, invoices, accounts payable and receivable.

Bachelor of Arts – Rajasthan University