Ashish Somal
Production Support Engineer
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About
Production Support Engineer with 7+ years of experience in banking and telecom domain. Expertise in incident management (P1/P2), system monitoring, transaction troubleshooting, and root cause analysis (RCA). Proven track record of reducing downtime, improving incident response time, and ensuring SLA compliance for business-critical systems.
Experience
NOC //Application Support Engineer - Paytm Payments Bank - Noida
(2021-08)
5 years of hands-on experience in the Indian Payments Ecosystem, delivering end-to-end support across core services like Transaction Service, AEPS, KYC, Investment Service, and Product Service.
- Performed Production and Non-Production deployments using Jenkins, ensuring minimal downtime and high availability.
- Experience working with Kubernetes, Jenkins and Linux enabling effective troubleshooting and collaboration with development teams.
- Collaborate cross-functionally with internal teams and external stakeholders to drive root cause analysis (RCA), ensuring timely resolution and documenting fixes for continuous improvement and future purposes
- Collaborate with development teams to implement deployment pipelines to ensure smooth and automated deployments.
- Created SOPs and runbooks, improving incident response efficiency for team members.
- Performed deep-dive log and transaction analysis, identifying root causes of failures in AEPS, KYC, and payment services.
- Monitored production systems using Grafana, Kibana, ELK, and Kubernetes dashboards, ensuring 99.9%+ system availability
Production Support Engineer - Tennovate Solutions Pvt. Ltd.
(2018-11 - 2021-06)
- Monitoring of UNIX/LINUX servers continuously and resolving the system related issues if any occurred as 24/7 production support
- Doing deployment patches of the applications through UNIX console.
- Monitoring system logs and activity on all servers.
- Proactively monitor and manage application and system resources: daemons, processes, interfaces, file systems, and CPU / Memory utilization.
- Handling cron jobs for regular tasks.
- Created SOPs and runbooks, improving incident response efficiency for team members.
Education
Bachelor of Technology - M.I.E.T Meerut (UPTU)
Intermediate - CBSE Board
High School - CBSE Board
