Ashish Srivastava

IT professional with 19+ years of experience delivering enterprise-scale software, cloud migration and ITSM integration projects across telecom, logistics, energy, and fintech domains. PMP, Scrum Master, and SAFe certified professional with strong expertise in Agile, Scrum, SAFe, and Waterfall methodologies. Proven track record of leading cross-functional engineering teams, managing full SDLC lifecycle, executing cloud and DevOps transformation initiatives, and delivering complex technical programs on time and within budget.

Skilled in stakeholder management, risk mitigation, cloud migration, CI/CD implementation, and driving operational and delivery excellence.

Tech. Project Manager / Scrum Master at DSV Air & Sea Pvt. Ltd. (2024-04 – 2026-03)

• Led end-to-end delivery of enterprise hybrid cloud solution with ServiceNow integration within scope, schedule, budget and quality targets.
• Spearheaded migration of legacy on-prem applications to hybrid cloud using Docker and Kubernetes, enhancing system scalability, resilience, and availability.
• Delivered a Java-based self-service portal integrated with ServiceNow and CI/CD pipelines, reducing onboarding time by 50%.
• Managed CAB, changes in form design, workflows updates, new service catalog creation and request or change management in ServiceNow, achieving 85%+ change success rate.
• Led cross-functional teams (15+) across Dev, QA, Infra, and ITSM for cloud-native solution delivery.
• Governed KPIs, risks, dependencies, and release milestones using Agile and DevOps frameworks to ensure predictable, on-time delivery.
• Partnered with ServiceNow teams to automate service catalog workflows, reducing manual requests by 30%.
• Provided structured executive reporting and stakeholder communication, ensuring transparency and value realization.
• Facilitated Agile ceremonies (Sprint Planning, Daily Scrum, Retrospectives) and removed impediments to improve team velocity and delivery predictability.

Senior Project Manager at Shell India Markets Pvt. Ltd. (2022-04 – 2024-03)

• Delivered Digital Twin projects for Shell Pernis & Rhineland refineries, 3 weeks ahead of schedule under PMO framework.
• Managed projects in MS Project, ensuring scope, quality, and delivery within ±5% of approved cost and schedule baselines.
• Led bi-weekly stakeholder reviews for 40-member team; tracked 10+ workstreams, escalated risks, achieved >95% milestone adherence.
• Facilitated weekly Product & Tech syncs, reduced pending defects by 15% and ensured 100% alignment with release milestones.
• Coordinated with QA & onsite teams; ensured ≥95% test schedule adherence and resolved critical defects within 24–48 hours.
• Completed full project closure with handover, training, artifacts, and signoffs; ensured zero pending items per delivery framework.
• Ensured 100% PMO compliance; published weekly RAG reports, improving visibility and enabling proactive risk mitigation.

Senior Manager (Impl. and Support Services) at Ameyo (2020-11 – 2022-03)

• Led large scale infrastructure deployments (contact center, voice systems, hardware setups).
• Oversaw the implementation and support for major clients like HDFC Bank and BYJU'S, plus over 1,500 other customers.
• Led multiple large-scale product deployments and expansions across India, Africa, the Middle East, and Southeast Asia. Some deployment setups included over 500 agents, delivered within a month.
• Over 90% of setups were delivered on time, and of high quality, exceeding customer expectations.
• Led end-to-end project lifecycles from hardware setup to go-live, ensuring efficient planning, resource use, risk mitigation, and issue escalation.
• Optimized resource allocation and utilization, ensuring efficient and cost-effective project execution within defined parameters.
• Strengthened client relationships through regular updates and feedback, promoting collaboration and continuous improvement across cross-functional teams.

Project Manager, Digital Financial Solutions at Mahindra Comviva (2019-03 – 2020-10)

• Delivered enterprise fintech platform (Airtel Money) rollout across 5 OpCos, managing full SDLC using Agile Scrum, ensuring regulatory compliance and on-time delivery.
• Managed scope, schedule, budget, and resources; achieved 95% milestone adherence and <5% variance using PMO governance and tracking tools.
• Identified project risks, executed mitigation plans, resolved escalations within SLA, and enforced change control for scope and compliance.
• Led cross-functional teams and vendors, improving coordination and reducing delivery risks by 20% through proactive stakeholder engagement.
• Facilitated Agile ceremonies including daily stand-ups, sprint tracking, and backlog reviews, ensuring ≥95% sprint goal achievement.
• Conducted governance reviews, tracked KPIs, managed RAID logs, and ensured alignment with scope, timeline, and business objectives.
• Improved SDLC processes, reduced defects by 20%, and enhanced release quality using metrics, root cause analysis, and best practices.

Deputy Manager, Mobile Business Solutions at Mahindra Comviva (2016-12 – 2019-02)

• Led SMS Router & Messaging Firewall projects for Airtel, MTN, Orange, Etisalat; delivered telecom platforms handling millions of daily transactions.
• Managed 15+ IT projects end-to-end using Agile & Waterfall; ensured 95% on time delivery within scope, budget, and quality targets.
• Partnered with C-level stakeholders, architects, and engineering to define scope, estimates, and align delivery with CI/CD pipelines.
• Identified risks, performed impact analysis, and managed change control to protect SLAs and ensure stable telecom network operations.
• Coordinated Product, Engineering, QA, and Ops teams; led governance reviews to ensure milestone tracking and delivery alignment.
• Defined KPIs, dashboards, and SDLC improvements; increased delivery efficiency, reduced defects, and improved release predictability.

Team Lead (Impl. & Support Services) at Mahindra Comviva (2013-12 – 2016-11)

Lead Engineer (Support Services) at Mahindra Comviva (2010-12 – 2013-11)

Senior Engineer (Support Services) at Mahindra Comviva (2006-12 – 2010-11)

Masters in Computer Applications – Manipal University (2022-04 – 2024-08)

Masters in Business Administration: Project Management – Sikkim Manipal University (2013-05 – 2015-08)

Bachelors in Commerce – Delhi University (1999-06 – 2002-08)