Operation Manager - Brad Realty
(2025-06 - 2026-04)
- Handle customer queries via WhatsApp, calls, and email with high resolution efficiency.
- Conduct property inspections to maintain quality and readiness.
- Oversee move-in and move-out processes ensuring seamless customer experience.
- Coordinate with property owners for timely deposit settlement.
- Ensure timely rent collection from tenants and follow up on pending payments.
- Manage rental agreement generation and documentation processes.
- Coordinate with the sales team to schedule property visits for occupied units.
- Facilitate discussions between property owners and tenants for rental agreement renewals.
- Develop and maintain vendor relationships for consistent service quality.
Operation Manager - GoSpaze
(2023-11 - 2024-06)
- Oversaw daily operations and implemented efficient processes to ensure operational excellence.
- Managed customer queries and resolved service requests via WhatsApp, phone, and email.
- Conducted property inspections to ensure properties were in good condition.
- Managed move-in and move-out inspections, ensuring smooth transitions for customers.
- Coordinated with property owners for the timely refund of deposits to tenants.
- Fostered strong vendor relationships, conducting negotiations to ensure service quality and cost efficiency.
Customer Relationship Manager - Square Yards
(2022-07 - 2023-11)
- Built and maintained long-term client relationships, significantly increasing customer retention rates.
- Consistently achieved revenue targets through upselling services.
- Responded to customer inquiries and service requests via multiple communication channels.
- Conducted thorough property inspections, ensuring all properties were well-maintained.
- Managed move-in and move-out inspections to ensure smooth transitions.
- Coordinated deposit refunds with property owners to facilitate seamless processes.
Customer Support Executive - Wakefit PVT LTD - Bangalore
(2021-09 - 2022-04)
Business Development Executive - NESTAWAY TECHNOLOGIES PVT LTD
(2019-01 - 2020-12)
Sales & Marketing - BhartiAirtelLmt (Distribution) - Bangalore
(2015-04 - 2018-03)
