Application Support & Implementation Engineer at Cnergies InfoTech India Pvt Ltd (2024-12 – Present)
- Built and supported integrations using Azure Data Factory (ADF), SSIS, REST APIs, and Postman; debugged API requests and responses to identify and resolve integration failures.
- Configured APIs for employee data migration, raw swipe integrations, and user creation in integrated applications across client environments.
- Supported API failure scenarios by extracting required data through SQL queries, converting into JSON format, and re-executing calls via Postman to validate fixes.
- Troubleshot production and UAT issues end-to-end, coordinating with client and internal teams to assess impact and drive timely resolution.
- Translated business requirements into technical configurations; communicated issue status, impact, and resolution timelines clearly to stakeholders.
- Created customized client reports using Report Builder and complex SQL queries; performed SQL job scheduling, report optimization, and database maintenance.
- Conducted end-user training sessions to ensure smooth adoption; supported UAT activities and resolved client issues during implementation.
Application Support & Implementation Engineer at Eilisys Technologies Pvt Ltd (2024-06 – 2024-12)
- Resolved client-raised tickets on Freshdesk and Jira, ensuring timely responses and adherence to defined SLAs for issue closure.
- Supported HRMS product implementation for clients, handling module configurations and coordinating go-live activities.
- Coordinated with development and testing teams for customization requests, bug fixes, and post-deployment issue resolution.
- Managed employee master data migration activities using Excel templates, validating data accuracy before loading into the HRMS system.
- Conducted end-user training sessions and assisted clients during UAT to ensure smooth adoption of the HRMS application.
Application Support & Implementation Engineer at Emsphere Technologies Pvt Ltd (2022-02 – 2024-05)
- Successfully implemented HRMS applications for 8+ enterprise clients across modules including Recruitment & Onboarding, Attendance Management, Leave Management, Payroll & Taxation, and Performance Management.
- Troubleshot technical and application-related issues using SQL Profiler and backend database logs; identified root causes and coordinated fixes with development teams.
- Deployed.NET HRMS applications on IIS and managed SQL Server database connectivity using SSMS; handled server migration activities across multiple client locations.
- Managed attendance processing and master data migration using SQL and Excel, maintaining high data accuracy throughout.
- Developed interactive Power BI dashboards and reports for HR analytics and operational insights; mapped business workflows to application behavior for context-aware support.
- Configured SQL job schedulers and performed database maintenance and report optimization activities.
- Conducted end-user training sessions and provided post-go-live production support; collaborated with technical teams through Jira and Freshdesk for systematic issue resolution.
- Managed and resolved client-raised support tickets on Freshdesk and Jira, prioritizing issues based on severity and ensuring closure within defined SLA timelines.
- Acted as the primary point of contact for post-implementation support, handling client queries related to payroll processing, attendance discrepancies, and leave module configurations.
- Documented recurring issues, workarounds, and resolution steps to build an internal knowledge base, reducing repeat escalations from clients.
- Coordinated requirement gathering sessions with clients to capture customization needs, prepared SRS documentation, and liaised with the development team for delivery.
Sales Consultant at Deccan Honda (2021-01 – 2022-02)
- Utilized Advanced Excel to track car sales across multiple locations, identifying market gaps that contributed to a 10% increase in regional sales targets.
- Built and maintained Excel-based sales dashboards to visualize daily, weekly, and monthly performance metrics across showroom locations.
- Prepared MIS reports using Excel pivot tables and charts to support sales team reviews and management decision-making.
- Managed customer data records and lead tracking using structured Excel sheets, ensuring data accuracy and timely follow-ups.
- Coordinated with the sales team to communicate performance insights and pipeline status, bridging data findings with actionable sales strategies.
